Support Engineer Desktop

Supriya Telkar

Email Address: *************@*****.***

Contact Number: +1-313-***-****

Introduction:

Enthusiastic and detail-oriented Level 1 Desktop and Networking Support Engineer with a good foundation in networking concepts and a strong commitment to delivering exceptional customer service. Eager to contribute technical expertise and troubleshooting skills to a dynamic IT support team.

Work Experience:

• Mphasis Feb, 2024 to Nov, 2024

Working as a Technical Support Engineer providing Data Centre migration Level 1 support.

Help customer with data migration issues between old and new datacenter.

Working knowledge of Jira ticketing system.

Assist customer with SSH keys and SSL certificates issue to solve authentication issues.

Providing email, chat and call support.

• Hindustan Computer Limited (HCL) Dec, 2022 to Jan, 2024 Working as L1 Desktop Support Engineer providing Remote Desktop support to HCL Customer over call and chat with the following responsibilities.

Provided end-user support for enterprise applications including Cisco Jabber, BitLocker, Microsoft Teams, and Outlook

Managed Active Directory tasks including password resets, user account management, and access control modifications

Resolved remote desktop connectivity issues and network-related problems through effective first-level technical support

Performed installation and configuration of network devices, ensuring optimal performance and minimal downtime

Maintained detailed documentation of support activities and resolutions using ServiceNow ticketing system

Collaborated with L2 Support and network administrators to resolve complex technical issues

Executed OS-level troubleshooting and managed software installations according to organizational standards

Configured and maintained network printers, resolving access and connectivity issues

Performed system imaging and recovery operations, including laptop OS backup and deployment

Personal Information:

• Computer Skills: VPN software Setup and Maintenance, TCP/IP, DNS, DHCP, Network Monitoring and Analysis Tools

• Permanent Address: 13312, Tabasco Cat Trail, Frisco, TX, 75035

• Education: Bachelor of Engineering in Electronics and Telecommunications.

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