Medical Records Front Office
Resume:
Kristne Scott
*************@*****.***
Medical Records Specialist. Insurance Precertification Specialist, Medical Front Office Receptionist.
Answer phone calls, re-direct calls, and assist callers with questions or concerns. Experience in call centers, medical doctor offices, customer service
Schedule appointment, Greet patients
Greeting patients and welcoming them
Completing patient insurance and demographic information, including any new/updated information into the EMR system.
Receive co-pays, deductible, co-insurance
Ensure historical medical records are scanned into patient's accounts
work closely with medical providers, and co-workers
Routine medical office procedures
Review patient balances, and insurance coverage/benefits, verification updates patient monetary responsibility, including co-insurance rates for in-office procedures.
Ensure referrals/authorizations are current and in chart.
Insurance Pre-Certification Specialist
Assisting with Medical Billing
Medical balance collections
Help deliver patient care and meet family needs.
Athena and Epic EMR system experience
Summary:
Knowledge of patient registration and insurance verification procedures.
Knowledge of medical terminology, referral and authorizations
Knowledge of grammar, spelling, and punctuation to type patient information.
Skills in using a computer, copier, fax machine, scanner, and multi-line phone lines.
Register patients, answer phone calls, verify insurance, referrals/authorizations
multi-tasking and preparedness to cover other front office duties including, but not limited to other clinic functions, checking in and checking out patients, other duties as necessary.
Ability to speak clearly, concisely, and compassionately.
work with other healthcare professionals, like nurses and physicians, co-workers, is key to better patient care.
Ability to read, understand and follow oral and written instruction.
Ability to show support, sympathetic ear, and compassionate to patients and effective working relationships with patients and co-workers
Collect and record patient data, record vital signs
Always willing to learn
History:
Personal Assistance & Caregiver
(private party) February 21, 2022 – February 28, 2025,
C3/Everise Customer Connect October 14, 2018 – February 18, 2022, Kaiser Permanent, Humana Rx, Private Medical Physician’s office
13011 McCallen Pass Austin, TX 7875 (main office) Supervisor: Gaylene Seibel 801-***-**** *******.******@*********.***
Shades of Milk and Honey 2005 – current (part time)
Independent Contractor, Certified Christian Counselor, Mentor, Medical Front Office Receptionist, Medical Records Specialist, Insurance Pre-Certification Specialist, Personal Assistant, Caregiver
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