Sales Manager Customer Service
Resume:
Paul Spence
TEAM SALES MANAGER
Objective
Results-oriented professional with a strong technical background and extensive experience in team leadership, data analysis, and strategic planning. Proficient in Windows Office suites and intermediate IT skills, I excel in driving data-driven decisions and leading teams to exceed goals. Adept at creating and implementing sales plans, forecasting, and generating insightful reports, I am a strong communicator and problem solver with a proven track record in deal strategy and time management. Seeking to leverage my expertise in sales management and customer service to contribute to a forward-thinking organization.
Experience
TEAM SALES MANAGER/ ATT
2021-PRESENT
Responsibilities included interviewing, training and providing professional development for my team and setting daily sales goals based on the team performance to date. To increase the profitability of my team and build and maintain relationships with customers to encourage repeat purchases and brand loyalty.
CUSTOMER SERVICE AGENT/ ATT
2011-2021
A call center Representative helps with customer their questions and addressing issues regarding products and service. Also looking for way to expand the service with the company and offer on those for sales.
Skills
Windows office suites
Data analysis
Data Driven decisions.
Driving a team to exceed goals.
Team player
Interpersonal commutations
Problem solver
Intermediate IT skill set
Strong leadership
Effective communication
Deal strategy
Time management
Creating sales plans and process
Forecasting sales and creating reports
Strong technical based background.
POKER ROOM SUPERVISOR / JUMERS CASINO
2009-2011
Poke room supervisor is the primary point of contact between guest and all poker services Principal duties and responsibilities: assists players and guest with all requests in a professional and timely manner. Act as a front-line ambassador, greeting guest while maintaining table are running smoothly. Keeping tables stocked so games run non-stop.
Education
GENRAL STUDIES/ UPPER IOWA UNIVERSITY
1995-1997
Course load was heavy on the Business side. Course for business Strategy, Marketing, finance, human resources management and economics. GPA was 3.0 in both years.
Contact
Rock Island IL
**********@*********.***
GENERAL EDUCATION/ BLACKHAWK COLLEGE
1997-1998
Basic Business courses, with a GPA of 3.0.
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