Customer Service Front Desk

TERRY ANN WATTS

McKinney, TX ● 720-***-**** ● ****@***.***

Summery

Goal oriented, self-starter with 15+ years of experience developing and delivering educational programs and facilitating hands-on educational activities for students and adults to inspire engagement and enhance learning. Skills

Time management, event planning, public speaking, computer literate Work Experience

January 2022 – May 2023

MUSEUM MANAGER, Pensacola MESS HALL Children’s Museum, Pensacola FL

(MESS is an acronym for Math, Engineering, Science, and Stuff)

• Managed museum space and materials to enhance learning experiences for museum guests.

• Facilitated school field trips and interacted with general visitors.

• Coordinated special programs and guest presenters.

• Guided volunteers to provide meaningful work experience while inspiring visitor engagement and critical thinking.

• Provided classroom curiosity-based learning experiences in multiple Pensacola elementary and middle schools. January 2020 – April 2020

FRONT DESK RECEPTIONIST, Kelly Services, Pensacola FL Assigned to AllStaff Payroll Company, Pensacola FL

• Directed phone calls to appropriate departments.

• Prepared W-2 and other tax documents for clients.

• Business errands and filing.

April 2006 – July 2018

PROGRAM SPECIALIST, EXPEDITION HEALTH EXHIBIT, Denver Museum of Nature & Science, Denver CO

• Developed interactive educational programs and activities for students and museum guests.

• Program delivery and materials management.

• Coordinated staff and volunteer training.

• Wrote educational stage performances, created guest-driven activities and hands-on exploration opportunities as part of the $8M donation earmarked to updating and redesigning the museum’s health exhibit.

• Represented the museum in community festivals and conferences to enhance neighborhood participation in STEM and STEAM programs.

In addition to health exhibit responsibilities, I supported numerous museum departments including:

• Partnership Programs- Organized monthly Scientific & Cultural Facilities District (SCFD) community Free Days attracting 10,000+ visitors by booking artists, musicians and community groups and providing customer service for museum guests during the events.

• Guest Services- Presented customer service training for new hires.

• Teacher Professional Development- Led brain, heart, and lung anatomy dissection classes using sheep organs.

• Museum Summer Camps- As an educator.

Freelance Projects

• MARKETING MANAGER/ACTOR, Denver Victorian Playhouse, Denver CO

• DRAMA INSTRUCTOR, Enrichment Program, Cory Elementary School, Denver CO

• CONSULTANT/ACTOR, Institute for Families at University of Denver CO Awards

• Roy L. Shafer Leading Edge Award for Visitor Experience, Association of Science-Technology Centers for Denver Museum of Nature & Science Expedition Health exhibit programming.

• Gold Addy Award, American Advertising Federation Club of Alabama for WAPI Radio advertising campaign. Education

1985 – 1988, University of Alabama, Birmingham, AL, Marketing and Communication

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