Scrum Master Project Manager

Fatima Dainkeh

301-***-**** ********@*****.*** Active Public Trust Top Secret Clarence

Professional Summary

Results-driven Scrum Master with expertise in the SAFe framework, specializing in project development. Proficient in utilizing Jira for tracking commitment requirements and driving Agile best practices to enhance team performance and project delivery. Adept at leading crossfunctional teams to align business objectives with technology solutions such as ServiceNow to drive process efficiency. Proficient in gathering and analyzing business requirements, managing stakeholder relationships, and delivering high-quality solutions that meet organizational needs. Skilled in Agile (Scrum, SAFe, Kanban, Lean, etc) and Waterfall methodologies, with a strong ability to identify and mitigate project risks, deliver on key business initiatives, and foster collaboration between business and IT teams.

Education

Master’s in Art, Education and Applied Behavioral Science

George Mason University, Fairfax, VA

Bachelor of Science

Coppin State University, Baltimore, MD

Certifications

Project Manager Professional (PMP), Project Management Institution

Certified Scrum Master (CSM), Scrum Alliance

Certified SAFe 6.0 Scrum Master, SAFe Agilest certified

Skills

•Agile/Scrum Methodologies

•Facilitate Scrum Ceremonies

•Removing Impediments

•Software Development Lifecycle (SDLC)

•ServiceNow

•Jira/Rally/ADO

•Strong understanding of the SAFe framework and Agile methodologies.

•Proficient in Jira for project tracking, backlog management, and reporting.

•Excellent facilitation, coaching, and mentoring abilities.

•Strong communication and interpersonal skills, with a focus on collaboration.

•Ability to manage multiple priorities in a dynamic work environment.

Technical Skills

Project Management Tools: Atlassian Suite (Jira, Confluence), Rally, Azure DevOps, Aha, ServiceNow, EAZYBI

Data Visualization: EASYBI, Power BI, Tableau

Collaboration Tools: Miro, SharePoint, Smartsheet, ServiceNow

Office Tools: Microsoft Office Suite (Word, Excel, PowerPoint, Project, Visio) Methodologies: Agile, Waterfall, SAFe, Kanban, LEAN

Work History

Senior Scrum Master (SAFe Environment)

FEMA, Washington, DC

September 2023 – Present

•Lead and facilitate Agile ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives, ensuring effective collaboration among team members in a ServiceNow environment.

•Coach cross-functional teams on SAFe principles and Agile methodologies to improve efficiency and productivity.

•Collaborate closely with Product Owners and Business Analyst, to maintain a wellorganized and prioritized backlog in Jira, ensuring user stories and requirements are clearly defined.

•Utilize Jira to track progress, manage sprint commitments, and report on team performance metrics, providing insights to stakeholders.

•Identify and remove impediments that hinder team progress, promoting a culture of continuous improvement and problem-solving.

•Budget overhaul and review

•Work with Release Train Engineers to synchronize team deliverables with program objectives and timelines, ensuring alignment within the Agile Release Train (ART).

•Foster an open communication environment, encouraging team members to share ideas, challenges, and feedback.

•Risk management assessments and interventions.

•Develop and implement Agile training and onboarding programs for new team members, enhancing their understanding of SAFe and Jira tools.

•Monitor and analyze team performance using Jira dashboards and reports to drive accountability and optimize workflows.

Senior Scrum Master/Project Manager

USCIS, Arlington, VA (Contract With ASG, A2G)

May 2022 – September 2023

•Facilitated all Agile ceremonies, including Sprint Planning, Daily Standups, Sprint Reviews, Demos, and Retrospectives.

•Supported PI Planning and Scrum of Scrums.

•Monitored and tracked team metrics such as velocity and burndown using EASYBI and ServiceNow dashboards.

•Coached teams on Agile and SAFe principles to enhance delivery efficiency.

•Partnered with product owners to refine backlogs, improve throughput, and resolve escalated issues.

•Utilized ServiceNow to label work items and manage priorities effectively.

•Removed impediments for teams and guided them in self-organization.

•Created templates and tracked features, KPIs, and other information using EASYBI and ServiceNow.

•Planned team capacity and worked closely with Product Managers and Owners to align with the product roadmap.

Senior Scrum Master

Morgan Stanley, Louisville, KY

May 2020 – May 2022

•Coordinated and led Agile team deliverables at the Epic and Feature levels.

•Conducted workshops to educate teams on Agile practices and used ServiceNow to track progress.

•Aligned work items with prioritized features during Program Intervals using ServiceNow.

•Leveraged ServiceNow for incident tracking and task management within Agile processes.

•Managed large, complex enterprise-level initiatives involving multiple Agile and nonAgile teams.

•Used Power BI and ServiceNow to visualize team performance and facilitate decisionmaking.

•Partnered with development, testing, and production teams to address issues and remove impediments.

•Supported ARTs and junior Scrum Masters while participating in Agile program-level ceremonies.

Scrum Master

Humana (Healthcare), Louisville, KY

January 2018 – May 2020

•Facilitated Agile ceremonies include Sprint Planning, Backlog Grooming, Daily Scrums, Reviews, and Retrospectives.

•Integrated ServiceNow to manage sprints and track impediments.

•Collaborated with IT teams to improve legacy systems and streamline processes using ServiceNow.

•Partnered with Product Owners to define user stories and priorities in ServiceNow.

•Led requirement elicitation sessions and developed user stories for IT migration projects.

•Conducted gap analyses to address inefficiencies in legacy systems.

•Measured team performance using Agile metrics and ServiceNow dashboards.

•Coordinated work between onshore and offshore teams to meet project objectives.

Project Coordinator

Mastercard, New York, NY

December 2015 – January 2018

•Managed daily communications with project teams to reduce non-performance losses.

•Used Azure DevOps and ServiceNow to track requirements, dependencies, and progress.

•Updated delivery plans and dependencies using ServiceNow and Azure DevOps.

•Created dashboards and reports in ServiceNow to communicate project progress to stakeholders.

•Organized and facilitated presentations to detail project scope, progress, and results.

•Supervised multiple projects from initiation to delivery, prioritizing tasks and delegating assignments.

•Maintained project artifacts and adhered to frameworks using ServiceNow tools.

•Provided support to customers and internal stakeholders by leveraging metrics reporting in Jira

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