Customer Service Representative
Resume:
LESLY LARIS
Phoenix, Arizona, *****
***********@*****.***
SUMMARY
Highly motivated and experienced customer service representative with over [number] years of experience in providing excellent customer service. Possesses strong communication, problem-solving, and customer service skills. Professional customer service representative with [number] years of experience in providing exceptional customer service. Possesses strong communication, problem-solving, and customer service skills. Experienced in handling customer complaints, inquiries, and requests.
PROFESSIONAL SKILLS
Customer Service
Executive Support
Office Equipment
Persuasive Speaking
Conflict resolution
Planning and Scheduling
Customer Care
Phone Operations
Training & Development
Helpfulness
Cash Register
WORK EXPERIENCE
Medical Assistant (MA)
Dec 2023 - Present
Phoenix Family Medical Clinic
Phoenix, Arizona
Prepared and maintained medical charts and other patient records.
Performed laboratory procedures, including specimen collection and preparation.
Performed pre-operative and post-operative patient care tasks.
Scheduled patient appointments and maintained patient records.
Monitored and maintained medical supplies.
Assisted in the preparation of medical equipment for procedures.
Greeted, checked in, and checked out patients.
Utilized electronic medical records (EMR) software to record and update patient information.
Administered medications and immunizations as ordered by physician.
Developed strong relationships with patients and their families to ensure a positive patient experience.
Monitored and recorded patient vital signs.
Assisted with patient follow-up and discharge instructions.
Assisted in the development of patient care plans.
Assisted with patient billing and coding.
Performed administrative duties, such as filing, data entry, and appointment scheduling.
Answered patients’ questions and provided information about medical treatments.
Prepared and maintained examination and treatment rooms.
Food Court Assocoiate
Apr 2023 - Nov 2024
Sams Club Distribution
Phoenix, Arizona
Cashier
Sep 2023 - Dec 2023
Burlington
Phoenix, Arizona
Answered customer telephone calls promptly and appropriately.
Balanced the cash drawer by meticulously counting cash at the beginning and end of every shift.
Itemized and totaled purchases by recording prices, departments, taxable and nontaxable items, and operating a cash register.
Received and disbursed money within non-financial establishments.
Participated in training new and existing cashiers, utilizing all available tools to coach, develop, and mentor them regarding proper policies and procedures.
Clerk
Jun 2021 - Jul 2023
QuikTrip
Phoenix, Arizona
Monitored and maintained store cleanliness and safety standards.
Successfully enforced store policies and procedures to ensure customer satisfaction.
Utilized strong communication and organizational skills to manage multiple tasks and prioritize workload.
Generated sales reports and maintained accurate records.
EDUCATION
Medical Assistant
Apr 2024
Uei College, Phoenix, Az
Highschool
May 2022
Central Highschool, Phoenix Az
LANGUAGES
Spanish
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