Network Operations Center (NOC) Technician
Resume:
Kenneth Rhea
** ******* **, *** ****, NY ***** 845-***-**** *******.*******.****@*****.***
Career Summary
Wide-ranging experience in IT and Telecom industries
Experienced in supporting large projects and data networks
Excellent verbal and written communications skills
Strong analytical and research skills
Extensive exposure to Enterprise & Carrier level infrastructures
Technology
NETWORKING
Switching technologies (LACP Ether-channel, VLAN’s & VTP, Spanning Tree, Port Security and monitoring, MLS)
Fiber optic network technologies (DWDM, Dark Fiber, Raman amps, transceiver wavelengths, AGG switches in the CO, service delivery switches (NIDs)
Routing technologies (OSPF, EIGRP, Route redistribution, Policy based routing, ACL’s, MPLS, HSRP and similar load balancing technologies)
SNMP traps & Syslog server configurations
OPERATING SYSTEMS
Cisco IOS
MS Windows (all versions)
Cyan Z series
ZyXel IOS
Telco Systems
Ciena SAOS (8.6 and 10)
MANAGEMENT SYSTEMS
SolarWinds
Cyan Blue Planet
NetFlow
Calix CMS
Telco Systems EdgeGenie
IBM ITM
Ciena OneControl and Navigator NCS
Experience
NETWORK OPERATIONS FIRSTLIGHT FIBER APRIL 2014 – FEBRUARY 2025
Interface directly with applicable, internal and external technical support groups to resolve issues concerning complex circuits, equipment, cables and facilities problems.
Work on technically complex projects of a larger scope and complexity and ensure successful completion.
Ability to read DLR’s.
Test and Turn-up of GigE, 100MB and 10GE services
Perform network capacity and scalability analysis per project and determine the appropriate communications equipment required to fulfill the current and future needs of the customer.
Design and document customer circuit CLR’s per Project Management specifications, including Metro Ethernet EPL, EvPL, EVC, Dark Fiber, Internet, ELAN, NNI, DS1 (PRI), POTS, vPBX.
Allocate, reserve, and document VLAN tags (C-VLAN & S-VLAN), port assignments, and IP addressing to accomplish a successful service build.
Configure Central Office transport equipment, NID’s, and Core Routers with the appropriate specifications and parameters required to successfully deliver customer services.
Work closely with OSP and Field Services teams during outages and maintenance events.
Interpret and work from CAD drawings, engineering specifications, construction packages and other drawings. Completes “As-Built” drawings during and at the completion of projects.
Testing, turn-up and acceptance of various GigE Performing RFC 2544 testing.
Oversee the continued operation of 190,000 miles of fiber optic network that delivers services to many thousands of clients in upstate New York, New Hampshire, Maine, Vermont, Massachusetts and Canada.
Troubleshoot layer 2/3 routing issues including MAC addressing errors, duplex errors, collisions, CRC frame errors, spanning tree problems, IP addressing and subnetting issues.
Maintain and update network topology documentation and IP address space allocation.
Perform customer, vendor and carrier follow-ups with RFO’s and RCA’s.
Assist clients with new turn-ups, testing and documentation verification.
NETWORK OPERATIONS BRIDGEWATER ASSOCIATES APRIL 2013 – APRIL 2014
Monitored network infrastructure and respond to incoming alerts.
Assisted in weekend patching cycles, reporting on status and verifying completion.
Worked with 3rd party venders requiring access to internal systems.
Performed vDNS changes and creations.
Performed backup audits and assist with library preparedness.
Performed runbook procedures addressing a wide variety of hardware/software issues i.e. services restart, mail routing testing, and SQL locked process diagnosis.
Documented procedural changes, on-call support deviations, and critical internal communications.
Prepared shift summaries of activities.
INTEL SYSTEMS ADMINISTRATOR IBM MAY 2008 – SEPTEMBER 2012
Performed OS installations in the lab, including any additional Server Roles, then transported system(s) to the data center and racked them.
Interfaced with networking team and obtained the proper cabling (i.e. fiber, copper, cable lengths, cable categories) and completed all necessary connections (including power and KVM) utilizing proper wire management practices.
Installed and configured backup solution (i.e. Tivoli Storage Manager) and registered systems with the backup team.
Participated in regularly scheduled (and surprise) security audits, providing the auditors with all requested information on system and user security settings.
Created virtual images on the xSeries 3850 Enterprise server hardware using VMware vSphere 5.0 (ESXi).
Managed VMs using VMware vCenter, responding to performance and connectivity alerts from the Tivoli Ops team.
Registered systems in the global Asset Management database, including all hardware, software, location, security level specifications.
Participated in weekly 24/7 on-call rotation, responding to all SEV1 issues reported by the Help Desk team. Engaged, depending on issue, the necessary support group(s) (i.e. network, storage, software developers, vendors, backups etc.).
Completed monthly OS patching, as required, taking into account the criticality level of the patches, testing the environment after installation.
Installed and configured system performance monitoring solutions (IBM Server Resource
Manage Monitoring) and registered systems with the ITM team.
Installed and configured license compliance solutions (i.e. Tivoli License Compliance Manager).
Addressed and resolved all hardware related failures reported by the monitoring tools or the data center personnel. Verified warranty information and ordered replacement parts when required. Performed hardware change outs within the agreed upon outage time(s).
Contributed to the management and accuracy of all support documentation.
Received daily backup status reports and addressed all failed backups to resolution.
Education
STATE UNIVERSITY OF NEW YORK (SUNY) ULSTER, NY
Computer Science (30 credits)
Computer Networking (17 credits)
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