Customer Service Security Guard

Najier Covington

********@*****.*** 973-***-**** Allentown, PA

SUMMARY

Experienced security professional with a proven track record in safeguarding diverse environments, including high-end nightlife venues. Skilled in access control, routine patrols, and effective incident response, with a focus on problem-solving and de-escalation. Known for delivering exceptional customer service while ensuring the safety of patrons, visitors, and staff. Proficient in training and mentoring, upholding high standards of safety and professionalism. Recently relocated from New York to Allentown, PA, and seeking to leverage strong interpersonal skills and operational expertise in a new role that offers opportunities for growth and challenges beyond the realm of security.

WORK EXPERIENCE

Allied Universal October, 2024– January 2025

Overnight Custom Protection Officer (CPO) Supervisor Manhattan, NY

Oversee surveillance systems and perform regular and random patrols to detect and deter potential threats, ensuring a secure environment for clients and visitors.

Maintain detailed logs of incidents and activities, providing timely reports that contribute to ongoing evaluations and improvements in security operations.

Respond effectively to emergencies, utilizing strong judgment and communication skills to manage situations and coordinate with local authorities when necessary.

Conduct comprehensive risk assessments to identify vulnerabilities, and proactively recommend measures to enhance safety and security protocols.

Trained and mentored new security personnel, providing guidance on procedures, protocols, and best practices. December, 2022– October,2024

Overnight Security Guard/ Patrol Operations Area (POA) Supervisor Manhattan, NY

Implemented safety and security procedures, adhered to site-specific policies, and executed emergency response activities when necessary, ensuring customer service excellence.

Responded to incidents and critical situations with calm, effective problem-solving skills.

Conducted regular and random patrols around the business premises and perimeter, adapting to varying working environments and conditions based on client site requirements.

Trained and mentored new security personnel, providing guidance on procedures, protocols, and best practices. All Purpose Protection July, 2022– November, 2022

Nightlife Security Guard Bronx, NY

Provided exceptional security services at high-end lounges, nightclubs, bars, and rooftops throughout NYC, ensuring a safe and enjoyable environment for patrons.

Monitored and controlled access points, verifying guest identification, and maintaining entry logs.

Conducted routine and random patrols within and around the venue to deter and detect potential security threats.

Responded swiftly and professionally to incidents, conflicts, and emergencies, utilizing de-escalation techniques when necessary.

Assisted in crowd control during peak hours, special events, and emergencies to ensure the safety and well-being of guests and staff.

Trained and mentored new security personnel, providing guidance on procedures, protocols, and best practices.

Maintained detailed incident reports and communicated effectively with supervisors and management to address any security concerns or incidents.

EDUCATION

Newark Prep Charter School, New Jersey High School Diploma CERTIFICATIONS

Certifications: 8-Hour Pre-Assignment Training Course for Security Guards, 16-Hour On-the-Job Training Course for Security Guards, Fireguard Pre-Training Course for (F-01) Security Guards, Handgun Safety Training, Firearm Safety Training

Contact this candidate