Customer Service Delivery Associate
Resume:
John Wilson II
Redford Township MI. 48240
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EXPERIENCE
Insight Global / Birdi Rx, Plymouth, MI. - Fulfillment Tech NOVEMBER 2023 - MARCH 2024
● Increased pack line production through utilizing company approved practices.
● Reduced error by visually inspecting meds then sorting by defects and shipping inaccuracies.
● Engaged with packaging software to identify and facilitate shipping of time/temperature sensitive meds.
● Helped create a shelving and central organization system for inventory and warehouse management.
MaClean-Fogg, Farmington Hills, MI. - Set-up Operator JUNE 2023 - NOVEMBER 2023
● Reduced parts shortages for client accounts.
● Calibrated equipment for part standardization.
● Created detailed production logs & attribution sheets in regards to finished inventory.
Amazon, Pontiac, MI. - Delivery Associate
MARCH 2023 - MAY 2023
● Monitor route inventory.
● Log and track parcels for delivery.
● Utilize tracking tools to increase route production. RPM Freight, Royal Oak, MI. - Customer Operations
JUNE 2022 - FEBRUARY 2023
● Helped reduce customer backlog through emails / chat correspondence.
● Analyzed data and streamlined the process to improve SKILLS
Experience with Microsoft Word,
Excel & Office 365.
Detail oriented
Good organizational and time
management skills.
Ability to prioritize workflow
ERP and SAP knowledge.
Experience with Salesforce
Sound interpersonal and
communication skills.
OBJECTIVE
I am looking to secure an entry
to mid level position with a
relevant and flourishing
company that is positioned to
offer progression. I look to
meet key performance
indicators and base my
success off of company
metrics. I am able to move
upward or laterally within a
company and adapt and take
on new responsibilities
quickly. Benefits and
competitive wages are also
important including full time
employment that offers a
401(K) or other retirement
options.
SUMMARY
I have multiple years experience
in email / chat and phone
information integrity.
● Increased production through internal documentation for finished vehicle delivery.
Cognizant, Farmington Hills, MI. — Senior Process Executive JUNE 2021 - MAY 2022
● Analyzed web traffic and site details improving customer experience with Google my business accounts.
● Lowered response time and improved strategies that addressed level 2 client inquiries.
● Implemented solutions and procedures that increased visibility on accounts by 5% through email correspondence.
EDUCATION
DeVry University, Southfield, MI. — Associates
MARCH 2012 - APRIL 2014
Currently I have completed coursework pursuing my associates degree in computer network administration and was
awarded a full scholarship.
Oakland Community College, Farmington Hills, MI. — Bachelors
JANUARY 2000 - MAY 2002
Took all required classes associated with second year coursework to complete B.S. degree.
I completed several credit hours totaling two years. customer service in support. With
a good working knowledge of MS
Word, Excel and G Suite Apps. I
have completed coursework in
Network Systems Administration
and have a wide range of skills.
Also seeking to excel at my
position, having longevity and
success with your company.
HONORS & ACTIVITIES
I have done some volunteer
work for the Salvation Army
and Forgotten Harvest food
bank. Also attended Devry
University to acquire an
associates degree in network
systems administration.
Contact this candidate