Customer Service Sales Data

Esther Alvarez

Carlsbad, CA 808-***-**** *******.*******@*****.***

Professional Summary

Results-driven professional with a strong background in sales, marketing, and customer service. Adept at building relationships, generating leads, and delivering exceptional client experiences. Strong communication skills, attention to detail, and a passion for helping others achieve their goals. Core Skills & Competencies

- Strong written and verbal communication skills

- Lead generation and sales strategies

- Customer service and relationship building

- Microsoft Office Suite

- Advent, Reynolds & Reynolds, ADP software systems Professional Experience

JN Auto Group Audi Honolulu October 2024 - Present

- Contact customers regarding lease returns and vehicle upgrade opportunities

- Analyze sales data to identify upsell potential and improve retention rates

- Educate customers on financing and insurance options

- Deliver vehicles and provide in-depth feature demonstrations Marriott Vacations Worldwide August 2023 - Present

- Promote and sell Marriott Vacation Club packages over the phone

- Check accommodation availability and suggest alternatives when needed

- Explain package qualifications and requirements, ensuring customer understanding

- Utilize persuasive sales techniques to overcome objections while maintaining professionalism

- Maintain confidentiality of proprietary information and protect company assets

- Foster positive guest relationships by providing clear and professional communication Hilton Grand Vacations July 2022 - May 2023

- Book qualified vacation ownership presentations and mini vacation packages for guests

- Distribute promotional materials and incentives to potential customers

- Generate leads and schedule timeshare sales presentations for prospective owners

- Provide concierge services in a professional and courteous manner Hoehn Audi January 2017 - March 2022

- Contact customers regarding lease returns and vehicle upgrades

- Analyze sales data to drive upsell opportunities and improve retention rates

- Educate customers on financing and insurance options

- Deliver vehicles and provide detailed feature demonstrations Hoehn Motors July 2012 - January 2017

- Process and submit warranty invoices for seven automotive brands

- Review and verify warranty claims for parts and labor accuracy

- Reconcile warranty accounts to ensure financial accuracy Access Medical April 2009 - May 2012

- Collaborated with medical professionals to approve and coordinate patient care

- Verified patient insurance eligibility and obtained necessary information

- Collected co-pays and ensured compliance with insurance policies Lexus Carlsbad January 2006 - June 2007

- Scheduled service appointments and coordinated customer communications

- Processed customer payments for service repairs

- Managed filing and administrative tasks to support dealership operations Education & Training

Escondido High School

U.S. College of Health and Human Services - Medical Billing Certification

Contact this candidate