Data Entry, call center agent, Microsoft word, CRM, inbound call

Location:

Posted:

March 14, 2025

Name: Shermone Leslie

Location: Atlanta, GA *****Phone: 678-964-1761Email: ***.********@*****.***

Experience:

Call Agent, Navient, Atlanta, GAAugust 21, 2023 - November 28, 2023

• Answered customer calls from home to assist with qualifying for cell phone service.

• Managed and processed paperwork, including the completion of paper applications.

• Utilized computer systems for data entry and document processing.

• Ensured accurate and timely completion of customer requests and applications.

• Informed customers about the program.

Cashier, Zaxby’s, Ellenwood, GAJanuary 2023 - June 2023

• Welcomed and assisted customers.

• Took and processed orders, prepared drinks, and bagged orders.

• Operated the register and utilized a headset for communication. Package Handler, FedEx, Ellenwood, GANovember 2022 - January 2023

• Sorted packages from the belt.

• Loaded packages onto truck trailers.

Cashier/Team Member, Chick Fil A, Forest Park, GASeptember 2021 - January 2022

• Greeted customers and provided excellent service.

• Processed orders, prepared drinks, and bagged orders.

• Utilized the register and a headset for efficient communication. Education & Certification:

Columbus State University, Columbus, GA

• Some college, 1 year of college, English Literature, August 2015 - 2016 Skills:

• Proficient in sales and Point of Sale systems (POS).

• Exceptional multitasking abilities.

• Strong focus on providing excellent customer service.

• Skilled in handling cash and various forms of payment accurately.

• Excellent communication skills, including greeting customers, answering questions, and providing product recommendations.

• Ability to collaborate effectively within a team.

• Active listening skills to better address customer needs.

• Proficient in complaint resolution.

• Dedicated to maintaining a welcoming environment.

• Experienced in data entry.

• Advanced computer skills.