Service Representative Customer
Resume:
Kendra Liibbe
Norfolk, NE *****
*******************@***********.***
Professional Summary
Experience and skill in Work-from-home atmosphere. Specifically trained in Student Loan Advisory, Customer Service Representative handling Medicare/Medicaid Health Insurance process, escalated call handling and client contact. Extensive time interacting with customers to provide information in response to inquiries about products, services and complaints. Always looking for new opportunities to shine and prove I am an asset to any company. Work Experience
Product Expert
Alorica-Remote
January 2025 to Present
• Managed escalated customer cases by effectively communicating with customers to understand their questions and concerns
• Maintained accurate records of customer interactions, inquiries, comments, and complaints using CRM software
• Provided technical support to customers regarding product navigation and resolution CSR - Customer Service Representative
Alight Solutions-Remote
September 2024 to December 2024
• Temporary position for Medicare Annual Enrollment
• Educated enrollees on the benefits and features of various Medicare plans and coverage area.
• Utilized CRM software to manage customer interactions, and document customer experience. Advisor
MOHELA-Remote
April 2024 to July 2024
• Advise and assist borrowers with payment options, deferment/forbearance, eligibility requirements, school status updates and online troubleshooting.
Advisor, Educational, Guidance, and Career Counselors and Advisors Nelnet Servicing Llc-Remote
January 2022 to February 2024
• Advise and assist borrowers with payment options, deferment/forbearance, eligibility requirements, school status updates and online troubleshooting.
• Obtained 5C security clearance to work on Dept of Education contract. Cashier
Cubbys Inc *Yutan & Plattsmouth-Omaha, NE
March 2016 to January 2022
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Trained new employees on operating cash registers effectively
• Performed opening/closing duties including counting money in the register before/after shifts Education
Associate's degree in Healthcare Accounting
Ultimate Medical Academy-Tampa - Remote
August 2024 to Present
• GPA 4.0
• Graduate January 2026
Associate's Degree in Medical Billing and Coding
Penn Foster - Remote
March 2023 to April 2024
• GPA 3.9
• Received my Diploma in Medical Billing and Coding High School Diploma
General High School Curriculum Norfolk Senior High - Norfolk, NE May 2006 to May 2006
Skills
• Operating Systems
• Microsoft Outlook
• Technical Support
• Desktop Support
• Microsoft Windows Server
• VPN
• Attention to detail
• Outbound calling
• Student information system
• Communication skills
• Negotiation
• DNS
• Software Troubleshooting
Certifications and Licenses
First Aid Certification
Contact this candidate