Network Engineer Project Manager

NOE CHAPA

913-***-**** • *******@*****.***

NETWORK ENGINEER - TECHNICAL PROJECT MANAGER

Respect for Others, High Ethics, Fact-based Decisions, and Customer Driven.

Hands-on experience, deployment of technical solutions, network operations, and management of medium/high-tech businesses. Product knowledge spans Telecommunications, Health Care, Fiber Optics, Wireless Voice-Data.

TECHNOLOGIES AND PROTOCOLS

TCP/IP(v4/ v6) MPLS OSPF IGRP BGP EIGRP Packet Optical

802.X Azure Cloud RIP v1 & 2 SIP SONET CDMA/ LTE CWDM/DWDM

2/4-Wire Voice OSP OSI Model VPN Fiber Optics DC & AC Power IPSec

ATM NAT AAA HSRP Telcordia DNS Security/Firewalls

EQUIPMENT AND HARDWARE

Cisco Router/Switches Juniper Router/Switches Cisco DWDM Optical Scopes Nokia Fiber Nodes

NetScout Data Sniffers Laptop/Desktop Traffic/Data Analyzer Firewalls Optical Test Set

PROFESSIONAL EXPERIENCE

BLUEBIRD FIBER – Kansas City, MO

NOC ENGINEER January 2025 - Present

Perform Teir II & III troubleshooting of Client tickets and performance issues, bringing them to resolution.

Collaborate with Engineering and OSP teams to identify and resolve technical issues and hardware failures.

Duties include reviewing data capture provided by Clients and work with 3rd party vendors for solutions.

H&R BLOCK - Kansas City, MO

NETWORK ENGINEER (Contractor) June 2023 – December 2024

Operational team member, responsible for day-to-day operational support of wired and wireless Cisco Network.

Administration of network tools, NetScout, SolarWinds, Cisco DNA, Cisco Wireless Controller and Cisco DCNM.

Collaborated in the successful migration/upgrade of 32 Cisco Catalyst 9410’s supporting core network connectivity.

Implemented new network of wired and wireless at new Service Depot.

Inventory and repaired network testing tools to a functional and operational state.

Completed, Microsoft Azure Fundamentals Exam AZ-900 Training.

ORACLE HEALTH AI - Kansas City, MO

NETWORK ENGINEER – OPTICAL October 2022 – March 2023

Operational team member, responsible for day-to-day operation support of Cisco NCS2K Packet Optical Network.

Manage/coordinate multiple 3rd party vendors, Carriers, (Lumen, AT&T, GTT, UPN) for multiple OHAI departments (FED, RHO, Network Engineers, Skybox Connect Operations, Properties, Facilities) for carrier support and dark fiber activities, to perform installation, decommission, modifications of hardware and circuit connectivity.

Drive DWDM designs meet demands of customers/clients and ensure DWDM defined standards are adhered to.

Review, implement changes and provisioning on the Packet Optical DWDM network.

Execute in-depth troubleshooting of fiber networks during outage situation, identify, isolate, and resolve.

Coordinate carrier escort, access, and in-depth troubleshooting of Client circuits, transport services and OSP.

Point of contact for OSP located on Oracle/Cerner properties. Review, coordinate and execute OSP projects.

CERNER - Kansas City, MO

SR. NETWORK ENGINEER – OPTICAL February 2017 – October 2022

Implementation of (2) DWDM Metro Fiber rings, consisting of Cisco NCS2K platforms, connecting multiple data center and office buildings. Including power, connectivity (OSP), environmental and supporting hardware.

Drive DWDM designs to meet the demand of customers, ensure DWDM defined standards are adhered to.

Member of team responsible for day-to-day operational support of Packet Optical Network, remote and on-site.

Review and implement changes and provisioning on the Packet Optical DWDM network.

Execute in-depth troubleshooting of fiber networks during outage situation, identify, isolate, and resolve.

Create, evaluate, and implement digital portal for Carrier Services access request, coordination, and implementation.

Coordinate escort, access and in-depth troubleshooting of Client circuits, transport services and OSP.

Point of contact for OSP located on Oracle/Cerner properties. Review, coordinate and execute OSP projects.

Manage/coordinate multiple 3rd party vendors, Carriers, (Lumen, AT&T, GTT, UPN) for multiple Cerner departments (FED, RHO, Network Engineers, Skybox Connect Operations, Properties, Facilities) for carrier support and dark fiber activities to perform installation, decommission, modifications of hardware and circuit connectivity.

DATAFIELD TECHNOLOGY SERVICES - Worthington, OH

ROUTER/GRANITE ENGINEER March 2016 – July 2016

Responsible for accurately building out Granite circuits and equipment, in support of customers migrating networks.

Execute and resolve complex problems in a continuously changing business and technical environment.

Perform at elevated level within Granite, reviewing the Granite Standards (GSIP TWC) updates and apply.

Areas of Granite efficiencies, Ethernet Cell Tower Backhaul circuits (CTBH), Dedicated Internet Access circuits (DIA), and Sonet Transport facilities (STS1 & OC3) and complete site build-out.

In depth knowledge of equipment, Fujitsu (Netsmart), Cisco (CTC), Cyan, T-Marc and Fusion (legacy records).

SINCERA CONSULTING, LLC - Manchester, NH

GRANITE ENGINEER/AUDITOR October 2014 – February 2016

Perform technical network audits of customer sites/equipment and provide accurate Granite updates to customer.

Execute 100% accuracy in all areas of Granite, application data loads and detailed customer audit data.

Understanding of optical transmission technologies including SONET, DWDM, CWDM, layer 3 routing and layer 2 switching.

Interface directly with customers, in verbal and written formats, in support of timely project execution.

Resolve project issues on–site quickly to achieve 100% of the customer expectations.

Learn new equipment and technologies in a brief period of time and transfer knowledge to team members.

SPRINT NEXTEL - Overland Park, KS

NETWORK PERFORMANCE MANAGER December 2011 – October 2014

Responsible for network performance, reporting performance issues to Sales and Executive management.

Analyze performance data and drive performance improvements in markets to final resolution, including LTE/Vision

Provide weekly, monthly, and quarterly performance reporting of Voice, Data metrics, get well plans and timelines.

Perform detailed device testing in the field utilizing technical skills to identify issues, develop and execute “get-well” plans.

Geographical markets include Arkansas, Dakotas, Kansas, Missouri, and West Iowa-Nebraska

Active member of the Sprint Fire Safety Marshall Program, meeting all required first aid and safety training.

SINCERA CONSULTING, LLC - Manchester, NH

TECHNICAL CONSULTANT/ AUDITOR January 2010 – December 2011

Lead/perform on-site equip. audits on Cisco, Juniper, Alcatel, and Nortel equip. terminating metro fiber optics rings.

Interface directly with customer in verbal and written formats to coordinate project execution in a timely manner.

Manage and conduct training of new auditors of routing, fiber optic and technical equipment to be audited.

Learn new equipment and technologies in a short period of time and transfer knowledge to team members.

Present project overview to customers and answer technical questions concerning network and technologies.

Design detailed network maps and documents presented to customers to accurately represent their network.

SPRINT NEXTEL - Overland Park, KS

TECHNICAL PROJECT/PROGRAM MANAGER II June 2006 – March 2008

Execute complex wireless CDMA and wireline projects, technically challenging, covering many internal/external organizations, and requiring knowledge of multiple business process areas and technologies.

Manage issues impacting projects, coordinate/host conference calls to resolve issues, develop user training and build progress reports to present to management team verbally and electronically.

Received “Carl A. Scupin Award” for Humanitarian Service from C.E.O. Mr. Gary Forsee during “All Hands” Sept 12, 2007.

TECHNICAL SUPPORT ENGINEER II October 2005 – June 2006

Support implementation of the Data Link wireless CDMA air-card service and VPN product to government, public safety agencies and mobile business customers. 7x24 on-call rotation providing technical support.

Creating secure wireless VPN’s, seamless end-to-end connectivity to customer’s home IP network.

Provide technical knowledge (Subject Matter Expert) of Data Link service during initial sales calls with customers, their technical representation, Sprint’s sales groups and answering technical related matters.

SENIOR NETWORK SYSTEMS ENGINEER February 1999 – October 2005

Managed “Switch Build-Out” team, responsible for completing all network connectivity to new wireless switch sites and the required network management elements. 100% on time and under budget.

Successfully coordinated installation, configuration, termination and testing of carrier class Cisco routers and switches at 120 mobile switch sites in the US and Puerto Rico.

Daily responsibilities require sound, timely, fact-based decisions in a continually fluctuating environment.

PRO NETWORKS - Fenton (St. Louis County), MO August 1997 – February 1999

NETWORK ENGINEER

Managed “Quality Assurance Test Facility”, assembling, loading of software/operating systems, and testing of sophisticated equipment on customer location prior to its shipment and installation in the field.

INFORMATION PRODUCTS, INC - Independence, MO September 1991 – August 1997

SENIOR FIELD ENGINEER

Design, installation, and implementation of Wide/Local Area Network equipment on a 24x7 day a week basis.

EDUCATION & TRAINING

DEVRY INSTITUTE of TECHNOLOGY, Kansas City, MO B.S. Degree Telecommunication Management June 1991

Microsoft Azure Certified: Azure Fundamentals Exam AZ-900 In-Progress

SPRINT UNIVERSITY OF EXCELLENCE, Kansas City, MO Trouble Shooting with Sniff - Network Associates March 2004

SPRINT UNIVERSITY OF EXCELLENCE, Kansas City, MO Security Awareness for Network Services Sept 2003

SPRINT UNIVERSITY OF EXCELLENCE, Kansas City, MO Chairman’s Quality Award Process Examiner February 2002

SPRINT UNIVERSITY OF EXCELLENCE, Kansas City, MO Sprint Leadership II Training 2002

SPRINT UNIVERSITY OF EXCELLENCE, Kansas City, MO Sprint Leadership I Training 2001

SPRINT UNIVERSITY OF EXCELLENCE, Kansas City, MO Seven Habits of Highly Effective People August 2001

SPRINT UNIVERSITY OF EXCELLENCE, Kansas City, MO Cisco Internetworking Troubleshooting August 2001

SPRINT UNIVERSITY OF EXCELLENCE, Kansas City, MO HP UNIX System Basics I July 2000

SPRINT UNIVERSITY OF EXCELLENCE, Kansas City, MO Cisco Certified Network Associate (CCNA) March 2000

SPRINT UNIVERSITY OF EXCELLENCE, Kansas City, MO Advanced Cisco Router Configuration October 1999 NORTHERN TELECOM, Dallas, TX Certified Nortel Passport Engineer August 1998

ADTRAN COMMUNICATIONS, Huntsville, AL Adtran Reserve Product Certified Engineer May 1998

MOTOROLA UNIVERSITY, Dallas, TX Certified Motorola MP/Vanguard Router Engineer April 1996

ASCEND COMMUNICATION, Alameda, CA Certificate Ascend Video/Inverse Multiplexing Sept 1994

ADVANCED COMPUTER COMM., San Jose, CA Certificate of Inter-Network Routing March 1993

TELCO SYSTEMS EDUCATION CENTER, San Jose, CA Certified T-1 Channel Bank Engineer March 1992

AWARDS AND RECONGITIONS

2007 Sprint “Carl A. Scupin” Award - Humanitarian Service, from CEO, Gary Forsee

2005 Sprint Values Excellence Award – Nortel QFE2 Deployment

2004 Sprint Award – Completion of Network Services Leadership Curriculum

2002 Sprint 3rd Quarter Excellence Award – 3G DPP Launch Fault ID Team

2002 Sprint Values Excellence Award – Chairman’s Quality Award Examiner

2001 Sprint Values Excellence Award – Houston MSC Recovery Team Member

2001 Sprint Values Excellence Award – Voice Command System Deployment

2000 Sprint Values Excellence Award - 1st CMDA Wireless Gateway New York

2000 Sprint Values Excellence Award - 1st Lucent/Motorola Switch Deployment

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