Customer Service Delivery Driver
Resume:
Richardo Culberson
San Antonio, TX *****
****************@*****.***
Professional Summary
Experienced professional with a diverse technical background spanning manufacturing logistics coordination. Specialized expertise in technical writing for vehicle equipment installations. Proven track record in optimizing operations, reducing costs, and enhancing contracts. Proficient in forklift operations, SAP, and technical documentation.
Authorized to work in the US for any employer
Work Experience
Non CDL Delivery Driver/ Technician
Lowe's Home Improvement-Kyle, TX
October 2024 to Present
• Provided exceptional customer service by addressing inquiries, concerns, and complaints promptly and professionally
• Collaborated with the dispatch team to coordinate special requests or changes in delivery plans
• Troubleshot and resolved minor mechanical issues with delivery vehicles on the road
• Performed routine maintenance on delivery vehicles to ensure safe operation
• Delivered products to customers in a timely and efficient manner, ensuring customer satisfaction
• Managed delivery routes and schedules to optimize efficiency and minimize delays
• Maintained accurate records of deliveries, including receipts and signatures
• Adhered to all traffic laws and safety regulations while operating the delivery vehicle
• Followed company policies regarding product handling, storage, and transportation procedures
• Assisted in loading/unloading products onto/from the delivery vehicle as needed
• Maintained cleanliness of the delivery vehicle interior/exterior for a professional appearance
• Communicated effectively with warehouse staff to ensure accurate order fulfillment for each delivery route
• Used GPS navigation systems or maps to determine optimal routes for deliveries based on traffic conditions and time constraints
• Ensured proper documentation of delivered items by obtaining necessary signatures from recipients
• Safely operated specialized equipment (e.g., lift gates) when required for specific types of deliveries
• Maintained a high level of professionalism while interacting with customers at their homes or businesses Desktop Publisher
JANA, Inc.-San Antonio, TX
March 2024 to October 2024
I'm responsible for designing and creating visual content for various types of media, such as printed materials, websites, and digital publications. I perform the following tasks: I review text, graphics, or other materials created by writers and designers. I edit graphics, such as photographs or illustrations, to ensure accuracy and consistency. Using specialized software, I import text and graphics into publishing tools. I integrate images and text to create cohesive pages, adjusting properties like size, column width, and spacing. I often work closely with other design, media, or marketing professionals. For instance, I collaborate with graphic designers to create images that complement the text and fit the available space. After revising layouts and making necessary corrections, I submit or upload final files for printing or online publishing.
I've received short-term on-the-job training, lasting about one month, to learn how to use desktop- publishing software.
Driver Technician
Conn's Home Plus-San Antonio, TX
January 2024 to March 2024
Increased on-time delivery rates by effectively managing multiple assignments simultaneously. Developed strong relationships with clients to foster loyalty and increase repeat business. Reduced fuel consumption with careful route planning and efficient driving techniques. Supported team members during peak periods or absences by assuming additional responsibilities as needed. Operated diverse types of vehicles safely and efficiently, including box trucks, vans, and trailers. Utilized GPS systems effectively for accurate navigation in unfamiliar areas. Provided exceptional customer service through timely deliveries and professional communication. Assisted in training new employees on company policies, safety procedures, and equipment operation. Enhanced client satisfaction by addressing concerns promptly and providing reliable service. Ensured accuracy in documentation, maintaining detailed records of deliveries, mileage, and time logs. Maintained a clean driving record, adhering to all traffic laws and regulations. Demonstrated knowledge of DOT regulations by passing regular safety inspection audits.
Production Coordinator
Boeing-San Antonio, TX
October 2022 to December 2023
Coordinated and expedited flow of material, parts, and assemblies within or between departments in accordance with production and shipping schedules or department supervisors' priorities. Material Handler/Forklift Operator
Nations Cabinetry-San Antonio, TX
September 2021 to December 2021
Collaborated with team members to ensure timely completion of tasks and high-quality work standards. Adhered to strict quality control measures, inspecting inbound shipments for accuracy and condition upon arrival.
Facilitated smooth operations, coordinating with various departments to fulfill material requests promptly.
Assisted in reducing operating costs by identifying opportunities for process improvement and waste reduction.
Wire Technician / Technical Writer/Editor
UNICOR-Bastrop, TX
January 2014 to June 2021
Excelled in wire technician role
Equipped vehicles with electronic law enforcement equipment. Collaborated with fellow technicians to complete complex wiring projects within tight deadlines Increased efficiency by regularly inspecting and updating wire system blueprints as needed Demonstrated versatility in skill set by successfully completing various types of wire installation projects, from residential to commercial properties
Exceeded team productivity goals through diligent work ethic and strong attention to detail during installation procedures
Education
High School Diploma
North County Technical High School - Florissant, MO May 1987
Commercial Driver's License (CDL)
Class C
Expires: December 2029
State: TX
Endorsements: P (Passenger vehicles)
Skills
• Schematics
• Electrical wiring
• Microsoft Word
• Leadership
• Construction
• SAP
• Restaurant experience
• Hazardous Materials
Handling
Vehicle loading
System diagnostics
Aircraft tool maintenance
2021-06 -
2021-08
2014-01 -
2021-06
• Automotive repair
• Supervising experience
• Microsoft Outlook
• Operations management
• Maintenance
• Automotive service
• Quality control
• Electrical experience
• Manufacturing
• Microsoft Office
• Salesforce
• Customer service
• Analysis skills
• Driving
• Hotel experience
• Power tools
• Communication skills
• Heavy lifting
• Inventory management
• Forklift
• Technical writing
• Hand tools
• Typing
• Assembly
• Production planning
• Computer skills
• Hospital experience
• Warehouse experience
• Microsoft Excel
Certifications and Licenses
TABC Certification
Forklift Certification
Driver's License
December 2021 to December 2029
Non-CDL Class C
Contact this candidate