Remote Customer Service Representative

Chontae Jackson

248-***-****

****************@*****.***

Lawrenceville, GA

Objective

To obtain a challenging position as a customer service representative while playing an essential role in empowering customers, resolving inquiries,

Education

Experience

Focus Hope Training Center

General Educational Development (GED)

August 2019

Crusecom Technologies

Remote Customer Service Representative Detroit, MI

January 2021 – January 2025

Maintained over 75-80 inbound calls daily

Data entry expert, proven to be persuasive, organized, and prompt

Empathetic professional, played a key role in troubleshooting and filing disputes

Assessed, prioritized and resolved client issues utilizing good listening and comprehension skills

Escalated issues to management as appropriate

Acknowledgements

Consistently received positive feedback, demonstrated ability to resolve customer complaints, and provided positive customer service experiences.

Received recognition for clearing 115 calls in a day.

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