General Manager Customer Service
Resume:
ALEXIS
Columbus, OH *****
alexisjohnson7 ***@*****.***
SUMMARY
Highly driven General Manager successful at implementing strategic approaches to drive profitability
and sales. Recognized for performance excellence in operations and customer care. Successful at
motivating, training and developing team members to drive profitability in highly competitive
environment.
SKILLS
« Customer service ¢ Performance evaluation
¢ Inventory management « Product analysis
« Problem solving ¢ Organizational development
« Team building « Employee scheduling
« Effective communication ¢ Customer retention
« Sales strategies « Time management
EXPERIENCE
SUBWAY®RESTAURANTS
Columbus, Ohio
General Manager 06/2023 to 01/2025
« Provided guidance and support to subordinate managers in order to foster an atmosphere of
cooperation throughout the organization.
« Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities
well-stocked.
« Identified areas of improvement in current business practices and collaborated with other
departments to develop action plans for implementation.
BEST BUY
Columbus
Customer Service Team Leader 02/2022 to 04/2023
« Established standard operating procedures for handling customer inquiries and complaints.
¢ Provided regular performance feedback and coaching to team members.
« Encouraged a positive and productive work environment among team members.
EDUCATION AND TRAINING
HIGH SCHOOL DIPLOMA 06/2024
Briggs High School, Columbus
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