Customer Service Data Analysis

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C O N T A C T

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+251*********

Addis Ababa, Ethiopia

S K I L L S

Budgeting and Financial Planning

Financial Analysis and Reporting

Auditing and Teller operation

Basic proficiency in Microsoft Excel, familiar

with essential functions and formulas.

Strong Time Management and Organizational

Skills

Excellent Customer Service and

Communication Abilities

Adaptability in Fast-Paced Environments

Attention to Detail in Financial Documentation

Teamwork and Collaboration in Group Settings

R E F E R E N C E

Tilaye Bekele - Commercial Bank of Ethiopia

Branch Manager

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L A N G U A G E S

Amharic -Native proficiency

English -Advanced proficiency

MESKEREM ASSEFA TESFAYE

O B J E C T I V E

Highly motivated Accounting and Finance graduate seeking an entry-level position within a reputable organization to leverage academic knowledge and contribute to financial success. Eager to develop practical skills within a collaborative team environment and apply analytical and problem-solving abilities to achieve organizational objectives, while acquiring expertise under the guidance of experienced professionals.

E X P E R I E N C E

Commercial Bank of Ethiopia

June 2024 - August 2024

Internship and Free Service Program

- Gained hands-on experience in Customer service and Banking operations.

- Assisted in processing 50 customer transactions, ensuring accuracy and efficiency daily.

- Supported the team in promoting bank services and resolving customer inquiries.

- Participated in various training programs to enhance understanding of banking products and services.

- Assisted in maintaining and updating financial records, contributing to accurate reporting.

- Collaborated with the accounting team to reconcile transactions and assist in financial audits.

E D U C ATION

Hope Enterprise University College

2021-2025

Bachelor of Accounting and Finance

CGPA: 3.85/4.00

A C H I E V E M E N T S & AWARDS

• Outstanding Graduate Certificate: Achieved with honors in Accounting and Finance from Hope Enterprises University College, 2025.

• Letter of Recommendation Received from Commercial Bank of Ethiopia for exemplary work ethic and effective skills demonstrated during the Internship and Free Service Program, recognizing my significant contributions to the team.

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