Technical Support System Engineer

CURRICULUM VITAE

CAREER OBJECTIVE To secure a promising position of System Engineer that utilizes my knowledge and creative skills in an environment that offers maximum exposure responsibilities, challenges & a good opportunity for growth.

JIM JOHN NUNES

217/C, XAVIER SMRUTI, MAFARKI WADI,

KAULAR BUDRUK, PALGHAR,

VASAI WEST. PIN:- 401201.

EMAIL:- ************@*****.***

CONTACT NO:- +91-992*******

SKILLS SETS

• Knowledge of computer hardware configuration and management.

• Knowledge of WAN/LAN technologies.

• Troubleshooting MS Office 365, Antivirus, VMware, IIS Service & Apache Service.

• Knowledge of Fidelio Cruise Industry I.T Software.

• Knowledge of Embarkation & Disembarkation on Cruise ship.

• Knowledge of M.E.M.P device use on cruise ship.

• Troubleshooting issue on Windows / Unix Servers.

• Knowledge of Windows software deployments, installation & troubleshooting. PROFESSIONAL EXPERIENCE OF 11.9 YEARS

ATOS GLOBAL IT SOLUTIONS AND SERVICES PRIVATE LIMITED.(PAST EXPERIENCE SEP 2010 to SEP 2020) DESIGNATION:- Was working in ATOS Global IT Solutions and Services Private Limited from Sep 2010 to Sep 2020.

Systems Associate

Consultant

PROJECTS:- KPN (Koninklijke KPN N.V) Telecommunications.

• Providing L1 & L2 technical support to Ordering, Service and Billing Chains.

• Using Service Now Application tool for Ticket logging and working on it.

• Taking Remote session of Application server using VMware to implement new changes which involve application fix, up gradation & restart of applications.

• Preparing documentation and reports on daily, weekly and monthly basis. The steps taken to resolve the new issue encountered on Application Servers.

• Proactive monitoring of Application and taking steps to prevent any critical issue which will affect the three chains.

• Other roles including working on Active directory administration.

(Task's:- user account creations, modifications and account removals/adding.)

• Managing Virtual machines using VMware tool used by User's.

(Task's:- Installation of software's:- MsOffice, SQL Database & Web Applications)

• Maintenance of Virtual machines.

(Task's:- Taking health of all User Virtual Machines, making clone of Virtual Machines on user request, adding disk space & adding memory in Virtual Machines on user request and creating new Virtual Machines from image)

• Also managed middle ware application EAI (Enterprise application integration) EAI TIBCO Admin role.

(Task's:- Deploying TIBCO Adapters & Stopping & Starting TIBCO admin application on User request.)

• Additional Role in Team. Shift Management

(Task's:- To ensure availability of resources in shift 24/7, preparing shift roster, updating the shift roster to the Transport team so that pickup and drop facility will be provided to the resource, calculating shift allowance of all the team members and getting it approved from reporting Manager/Finance Team so that it will be credited to the resource in their monthly salary cycle.)

Operating Systems:- (Windows 98, Windows XP, Windows server 2008 R2, 2012 and 2016)

Ticketing Tools:- (USD6, USD12 & Service Now)

Monitoring Tools:- (Nagios & Paladin)

PROJECTS:- COCTEAU - SCB (STANDARD CHARTERED BANK).

• Providing Ll & L2 technical support.

• Server patch & upgrades.

• Installing applications on servers.

• Solving technical hardware issues by informing the datacenter about the alert, identifying the alert from logs and coordinating with the vendor for hardware replacement activity.

• Working on file system remediation.

(Creating new file systems, adding space in file systems & performing housekeeping after informing the client.)

• Performing DR (Disaster recovery) activity half-yearly. Operating System:- (AIX / Sun Solaris Server)

Ticketing Tools:- (BMC Remedy)

Monitoring Tools:- (True Sight)

PROJECTS:- Schlumberger - (Oilfield Services)

• Providing Ll & L2 technical support.

• Software installation on client machines.

(Oracle database on Linux system, MS Office on Windows Systems, IIS service installation/restart on Windows 2008 R2 servers & Apache service installation/restart)

• Monitoring alerts of file system on Linux servers & drives alerts on Windows servers inform the client and take housekeeping steps accordingly.

Operating System:- (Windows 2008 R2, 2012 & 2016 servers) Ticketing Tools:- (Service Now)

Monitoring Tools:- (Paladin)

ACE COMPUTERS SYSTEMS IT & SECURITY SOLUTIONS.(EXPERIENCE SEP 2020 to MAY 2022) DESIGNATION:-

Was working in ACE COMPUTERS Private Limited from SEP 2020 to MAY 2022. Desktop Support

Engineer

• Installing and troubleshooting operating system. (Windows XP, 7, 8 and 10).

• Upgrading computer systems based on client requirements like Software

• Installations and hardware equipment changes.

• Software installations and troubleshooting of all types of customer oriented field problems, network settings for TCP/IP and internet setup.

• Responsible for providing 1st/2nd level desktop support to end-users in troubleshooting and resolving application related issues

• Maintenance and Hardware support for Peripherals like Printers, Scanners and Network Devices.

• Configuring & troubleshooting of printer, scanner & LAN related issues reported by users.

• Installation and configuring of wireless Data cards in users laptops.

• Handle the responsibilities of analyzing hardware and software issues and take necessary corrective actions to resolve.

MSC Mediterranean Shipping Company

Worked as Assistant IT System Manager.

DESIGNATION:-

• Provide operational support for desktops, laptops, peripherals, mobile devices as well as user support.

• Perform maintenance of servers and network infrastructure as assigned and instructed by IT Manager.

• Perform routine repairs and maintenance of hardware.

• Maintain the onboard IPTV System and its infrastructure, provide day-to- day operational support for the Broadcast Center and the satellite TV System under the supervision of IT Manager.

• Work with the IT Manager to plan, facilitate, and deploy software/hardware and upgrades.

• Perform other duties assigned by Senior IT Officer/ IT Manager.

• Monitor the health of the onboard IT systems.

• Assist with set-up, tear-down, and troubleshooting of embarkation check- in workstations and equipment.

• Manage onboard IT inventory as directed by IT Manager.

• Assist with receiving, tracking and off-loading all IT-related equipment on and off the vessel.

• Assist with daily, weekly, monthly checklist tasks as instructed by the IT Manager.

• Submit a weekly status report to the IT Manager.

• Create a hand-over report for the incoming Assistant IT Manager.

• Printing new Guest access cards for embarkation day.

• Print crew cards for newly embark crew. Creating and print crew cards in MACROS for Bar and Restaurant department.

Assistant IT system

Manager

EXTRA-CERTIFICATION

• Computer Hardware Course from Universal Institute in 2006.

• Diploma in Software Engineering from NIIT Institute in 2008.

• Unix Administrator Level I on Sun Solaries 10 from Ultramax Institute in 2011.

• Windows Server 2012 System Administration course online (Udemy) 2021.

• ITIL V3 Foundation certifications EXIN 2012.

• CCNA routing and Switching Training course.

• Comp TIA A+ (220-1001) course online (Udemy).

ACADEMIC

QUALIFICATIONS

• Bachelor of Commerce Mumbai University in 2007.

• Higher Secondary Certificate Examination from Maharashtra State board in 2002.

• Secondary School Certificate Examination from Maharashtra State board in 2000. PERSONAL

INFORMATION

Date of Birth:-

Gender:-

Marital Status:-

Nationality:-

Passport:-

CDC:-

C1D Visa:-

Languages Known:-

Interest and Hobbies:-

Strength & Abilities:-

: 20 Nov 1983

: Male

: Married

: Indian

: V2791374

: KOL 130408

: Issue date 09Aug2023 / Expiration date 07Aug2028

: English, Hindi and Marathi.

: Travelling, Listening to music.

: Hardworking, Sincere, Supportive, Punctual, Adaptable, Good team player.

DECLARATION

I hereby declare that all the information furnished above is true to the best of my knowledge and belief. I assure you to serve my best in your organization. Place: Mumbai

(Jim John Nunes)

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