Customer Service Representative
Resume:
Regina Amobea Kwakye
Argyle, Texas 76226
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SUMMARY OF QUALIFICATIONS
Customer Service Representative with over 5 years experience in telephone customer service, including insurance sales, tech support, and customer care. Ability to multitask and familiar with Customer Relation software.
EDUCATION
Associate Degree, Nursing– North Central Texas College, Gainsville
Expected Graduation- December 2026
Master of Philosophy, Pharmaceutics–Kwame Nkrumah University of Science and Technology, Ghana
Graduation Date- December 2016
Bachelor of Pharmacy–Kwame Nkrumah University of Science and Technology, Ghana Graduation Date- June 2013
CERTIFICATIONS AND LICENSURES
Basic Life Support Expires: January 2026
Mental Health First Aid Expires: September 2025
WORK EXPERIENCE
C3connect
Customer Service Representative June 2020 – February 2025
Make outbound calls to retiree’s
Help retirees select health plans that meet their individual health needs.
Document interactions with callers
The Results- Wichita Falls, TX
Customer Service Representative July 2019 - April 2022
Managing incoming calls and customer service enquires on their food item orders
Taking orders for customers food items
Documenting notes on individual calls
InternationalSOS- Akyempim, Ghana
Pharmacist February 2017- April 2019
Reviewed prescriptions
Educated patients on their medications
Labeling of medication
Ensured medications are kept in the right condition
Educated medical team on medication
ACTIVITIES/HONORS/PROFESSIONAL ASSOCIATIONS/MEMBERSHIPS
Pharmaceutical Society of Ghana January 2015- April 2019
First Class Honor, KNUST, Ghana June 2013
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