Project Management Information Technology

Doug H. Wittenberg

phone: 907-***-****

e-mail: ***********@*****.***

Summary of Strengths

As an accomplished information technology professional with years of applied experience in the field. Attaining success with fortune companies to successfully manage networks, systems, applications, and telecom while meeting scheduled deadlines. Mentoring staff and building teamwork, and implementing business continuity, disaster recovery, and compliance with industry standards and business best practices. Also developed strategic plans and technical project management in support of business requirements, testing and implementation of active directory, and IP networking in Windows and UNIX environments while interfacing with users, managers and other required staff or support groups to ensure projects are completed promptly and professionally.

Professional Experience

Credit Union 1 Alaska, 10/2023 – Present Anchorage, AK

Enterprise Infrastructure Administrator

Operates with overall responsibility for technology infrastructure and support activities. Provides design, installation, maintenance, and support for technologies including, but not limited to, data center, networking, security, server, and other systems. Ensures infrastructure requirements and industry standards are addressed to provide practical, reliable technology support for business applications. Ensures the integrity of high availability network infrastructure to provide maximum performance in design, implementation, and support.

Manages technical support activities internally and as a liaison with outside vendors.

Investigates the root cause, effect, and results of infrastructure problems or issues. Defines/leads technical projects with technical aptitude in all areas of infrastructure.

Continually evaluates technology, seeking improvements and best practices.

Provides budget and financial support for Infrastructure-related activities.

Manages, monitors, and maintains data-center and related server, storage, and network systems

Maintains security-related applications and works with managed cybersecurity services.

Manages disaster contingency plans and backups, including interaction with key suppliers.

Supports telephony systems, including contract administration with telecom carriers.

Maintains accurate documentation, including procedures, inventories, and training materials.

Various support duties are assigned.

Performance of the network and systems

Cisco Switching and Routing

Palo Alto Firewalls

Aruba SDWAN (SilverPeaks) and Wireless

Star-link Satellite, GCI & Alaska Comm Subscription and Cable Connectivity

TotalView Management and Monitoring

Resource Data, 04/2023 – 08/2023 Anchorage, AK

Senior Systems Engineer

Resource Data provides custom technical solutions to clients across all industries. Solutions including services in software development, GIS, project management, business analysis, and system engineering. Performance of the network and systems

•Lead and manage a team of programmers and IT support staff

•Train team on data security, troubleshooting processes and related skills

•Oversee the creation, installation and support for computing systems

•Meet with clients to determine their computing and technology needs

•Manage projects and meet deliverables according to a set timeline

•Work to improve the stability and security of the company cloud and on-premises networks

GCI General Communication, Inc., 09/2020 – 03/2023 Anchorage, AK

SDDC Network Engineer

SDDC Network Engineer duties include: Circuit Design, Videoconferencing, IP Video, Systems, Projects, and/or Operations IP Telephony. Making technical decisions independently on significant engineering problems and provide technical direction and resolutions to ensure service level commitments are maintained. Performing highly complex and diverse duties under challenging deadlines and operating constraints.

Ensures the integrity of high availability network infrastructure to provide maximum performance in design, implementation, and support.

Defines, designs, and implements network and/or system facilities utilizing standard engineering concepts of availability, efficiency, redundancy, scalability, and security.

Maximizes performance using network monitoring tools, troubleshooting network and/or system outages, scheduling updates, and collaborating with architects on optimization.

Provides detailed reports on network operational status, and milestones related to project completion.

Configures firewalls, routers, switches, voice, and video hardware in support of network operations and projects.

Audits, forecasts, and manages capacity of IP addressing, bandwidth forecasting, hardware, software licensing, and hosted devices.

Coordinates with project management and engineering teams on a regular basis. Supports and manages escalation events. Develops and updates documentation and support materials. Mentor junior engineers and technicians.

Defines, designs, and implements wide and local area network facilities utilizing standard network engineering principles and concepts of routing, efficiency, redundancy, availability, security, and scalability and responsible for new systems planning and implementation and supports and manages escalations

Works with management and engineering staff to determine future network architecture and planning requirements and assures that needs are met by proposed future designs and long-term plans.

Performance of the network and systems

Cisco Nexus and IOS, Switching and Routing

Palo Alto Firewalls

F5 Load Balancers

Aruba Wireless

Alaska Court System, 10/2018 – 09/2020 Anchorage, AK

Network Specialist

A Network Specialist, in the Alaska Court System is primarily responsible for the data infrastructure and communication systems of the judiciary throughout greater Alaska, this includes various roles ranging from security to application support. The infrastructure of the state is based on a hub and spoke model using Cisco Miraki, Cisco switching and routing and a Nexus Core and Riverbed acceleration. Systems are virtualized Microsoft servers on EMC storage using NetScaler.

Performance of the network and systems

Cisco Nexus 3232

Cisco 3850

Cisco Meraki

VM vSphere 6.7.04

Citrix ADC 8005

Steelhead Packet accelerators

The Boeing Company, 03/2018 – 07/2018 El Segundo, CA

Communications Systems Engineer (Contract)

As a Communications Systems Engineer, you will design, develop, and deliver state-of-the-art communication systems for space-based applications for commercial, civil, milsatcomm, and/or national security programs. You will lead a highly-motivated team that works with domestic or international customers on their latest satellite systems.

Define and develop satellite communications systems and payload architectures

Define and verify space communication system requirements and interfaces

Lead system-level CONOPS development, functional analysis and decomposition

Lead system-level integration and validation

Perform analyses and simulations for space communication systems, including: link analysis, signal distortion, system capacity, reliability, and performance

Develop analysis tools using MATLAB and object-oriented software platforms

Develop and verify system algorithms that meet functional and performance requirements

Lead system test preparation, execution, troubleshooting, and verification

Mentor the program junior communication systems engineers and review their work for quality

RE:Sources IT, 09/2012 – 12/2017 Torrance, CA

Senior Network/Systems Analyst

RE:Sources IT is the technology branch of Publicis Groupe the largest advertising company in the world, Publicis Groupe parent company is Lyion the second largest public relations company in the world. Publicis Groupe is an umbrella company consisting of small companies we refer to as brands, which conduct project-based work we call campaigns.

Placed as a Senior Network/Systems Analyst supporting locations throughout the west-coast and on-call for the Americas. National and International Data Centers running Cisco Nexis RE:Sources is a dedicated Cisco Infrastructure utilizing BGP over MPLS and OSPF routing to client sites. Utilizing Checkpoint firewalls, Ironport accelerators, F5: BigIP load balancers and Infoblox for DHCP and DNS, currently we are migrating from Cisco Voice to Skype for business. RE:Sources is the IT division of Publicis Groupe the 2nd largest advertising company in the world with the Parent being Lion the largest public relations company globally.

I reported to Management located in Chicago USA, I had no direct management all scheduling and projects were directed by myself and approved by management.

Troubleshoot performance issues involving the network

Maintain network integrity

Network analytics and documentation presenting to purse and management

On-site client facing and remote

YMCA of Orange County, 06/2012 – 09/2012 Tustin, CA

Lead Technical Consultant (Contract)

YMCA OF ORANGE COUNTY. At the Y, strengthening community is our cause! With a focus on youth development, healthy living and social responsibility,

Hired on Contract Basis to architect and deploy infrastructure upgrade throughout Orange County

Migrate PIX to ASA

Deploy 816w’s to 54 branches

Fidelity National Financial Information Systems, 08/2011 – 04/2012 Santa Ana, CA

Network Engineer (Contract)

Fidelity National Information Services Inc., better known by the abbreviation FIS, is an international provider of financial services technology and outsourcing services

Hired on Contract Basis to support business and company facing networks and systems

Prep, Configure and Deploy Fidelity national network upgrade and deployment.

Troubleshoot and maintain Fidelity’s network

Migrated 1600 carrier circuits from Sprint to AT&T

DS-1 to T-3 Frame VPN to MPLS with BGP, HSRP

Upgrade sites equipment to Cisco 2921 or 3925E Integrated Services Router

Integrate Fidelity sites into Cisco VOIP

Cisco Unified Contact Center Enterprise 7.0(0) SR4

Cisco Unified Customer Voice Portal 3.1

Cisco Enterprise Reporting 6.0(0)

Cisco Unity Connector 7.1

Dynamic Healthcare Systems, 03/2010 – 04/2011 Irvine, CA

Network / Systems Administrator

Hired to support business and company facing networks and systems

Managed a team of two engineers responsible for deployment and support

Environment consists of Linux and Windows systems, VM servers, a Cisco switched network using MPLS and BGP with Cisco Call Manager Express.

Database troubleshooting, reporting and data integrity checking using VBA, XML and SQL Script.

System and network monitoring using FireScope.

Support MS Windows Server 2003, VM Server 2.0.2, Linux Red Hat Enterprise 5, MS SQL 2008

Support Network Attached Storage NetApp

Dynamic provides Application As A Service (AAAS) to the Insurance Industry specializing in Medicare and Medicaid.

Gorilla Nation Media, 01/2009 – 03/2010 Los Angeles, CA

Network Engineer / Architect

Hired as Network Engineer when Gorilla Nation Media brought service internally.

Provide expertise in network architecture and support of the LAN/WAN and Data-Center.

Cisco 7204 router, 6509 & 4510 catalyst switches

Supervisor 2T with 2 ports 10GbE and MSFC5 PFC4 and Supervisor Engine 720 with Distributed Forwarding Cards

Support NetApp mass-storage

CSM load-balancing

ASA Advanced Inspection and Prevention Security Services Module,

ACE Application Control Engine Module

Application load balancing with F5 Big IP

Provided backup administration for Windows and CentOS

Created detailed documentation adhering to ITIL standards, using Visio, Power point and Project.

Conducted negotiations with venders and verified billing on an ongoing basis.

Basic systems administration 20 Windows Servers, 37 Linux Servers

CBS, 06/2008 – 12/2008 Los Angeles, CA

Technical Engineer, Data Network (Network Engineer)

Brought on a contract basis to provide needed expertise in support of day-to-day network operations and projects presented by corporate.

Serve as a technical resource to the Network Engineering/Operations team and technical consult to the Director of the team.

Configure and support network-based load balancing (F5 Big IP, Cisco Load Director, Barracuda)

Expected to have thorough working knowledge of LAN/WAN engineering and responsible for reacting to requests from service ticket requests, service outages, change control, and other related network projects

Responsible for providing on-the-spot recommendations for fixes to bring the LAN/WAN production components back on-line quickly and efficiently.

Master Halco, 7/2007 – 5/2008 Orange, CA

Sr. Network / Systems Engineer

Hired to fulfill a need by Master Halco to provide an expertise in supporting network operations with a national presence.

Managed Help Desk team of three (2 full-time, 1 contract) and a junior engineer (contract)

Provide 24/7 support for an expansive network with minimal staff and resources.

Implement, configure and support enterprise LAN/WAN infrastructure (61 remote branches [56 in US, 5 in Canada], 1200 users plus Vender and Professional Services.)

Support and configure remote access with Cisco VPN (Cisco VPN Concentrator 3026) and Windows Terminal Server

Application load balancing with Barracuda

Maintain and configure Firewall (Cisco 515) and IPS (McAfee) adhering to corporate security policy and prevent possible intrusion or data loss.

Managed Systems 18 Windows Servers and daily network operations

Provided Administration for CAS (cost accounting systems) running AIX Unix

Implemented and managed mass storage solution, NetApp.

Assist in VOIP troubleshooting and management (Cisco Enterprise AVVID, Call Manager [Publisher, Subscriber and Unity])

Recommend and review a strategic plan for infrastructure growth, stabilization and security.

Develop and maintain policies adhering to industry best practice and regulatory compliance.

Support Cognos application on IBM X-series (Blade) servers.

Support implementation of Wave Imaging.

Technical lead on ADC wireless implementation with Symbol scanners (Cisco 1200 Wireless Access Points, Symbol MSP and multiple models of scanners).

Responsible for licensing and professional service contracts.

ProPrompt, Inc. (National Data Systems), 8/2004 – 5/2007 Carlsbad, CA

Bench Contractor (Senior Network Engineer, Security Architect / Administrator)

Hired by National Data Systems project division ProPrompt to work various contracts and projects such as managed security, business risk assessments analyze and architect secure network environment adhering to federal, state and industry requirements.

Network performance using NetScouts NetFlow and nGenius.

Effectively designed, implemented and documented elaborate security plans, collaborating disaster recovery, business contingency, asset management and change management.

Responsible for creating strategic technology implementation of various networks ranging in size and complexity.

Mass-storage implementation (Net-App, EMC)

Review, format, coordinate and assist with documentation (i.e., Deliverables, Proposals, Request for Proposals, Statements of Work, Executive Summaries, Project Definitions, etc.)

Published disaster recovery, business contingency, and security policies.

Structured seamless integration of network systems and applications over global enterprises.

Implementation of application load balancing with F5 Big IP (24-hour Fitness)

Implement various system applications in secure environments meeting client expectations such as Terminal Server, Citrix or demand portal.

Administration on Windows, RedHat, HP-UX, SCO, AIX, Solaris servers and applications

Acting as project lead or Sr. Network Engineer in multiple projects adhering to time and restraints using proven processes.

Project lead for data integration in Clark County managing a team of 20 and deploying NetApp in 7 locations throughout the county adhering to project constraints and regulatory standards.

Responsible for project status and reporting using MS Project, Excel and other tools aimed at smooth and affective project cycling.

Successfully completed multi-million-dollar projects within budgetary constraints (Clark County network migration to Active Directory).

Extensive Active Directory experience with various clients including Young Olympians, Balboa Yacht Club, Norwalk La Mirada School District (limited deployment) and the Boy Scout Sea Base.

Clients included Amada, Clark County School District, Norwalk La Mirada School District, Sweet Brew and Lightning Towing and Transport, Hyundai Motor America and Kaiser Permanente.

City of Huntington Beach, 9/2001 – 6/2004 Huntington Beach, CA

Network Coordinator / Architect (Contract)

Hired on Contractual basis by the city to reorganize, revamp and establish effective business practices within the cities IT infrastructure.

Developed city it infrastructure and strategic deployment plan for MAN, including life cycle, upgrade and deployment scheduling.

Implemented Network Appliance (NAS) and server thumb print.

Deployed Cisco IDS and PIX firewalls in a SAFE blueprint for city information security.

Managed network-engineering staff consisting of 4 direct reports and 16 indirect reports in construction of the cities Local Area Network (LAN) and Metropolitan Area Network (MAN) enterprise network including 60+ servers, 1600+ nodes, 87 switches and 34 routers.

Revamped the citywide help-desk of 6 staff to provide effective quality of service and reasonable response

Reduced excess cost and increased efficient based operations utilizing current staff and resources.

Implemented Service Level Agreements (SLA) between the city and servicing departments.

Implemented strategic deployment of Citrix Servers for JD Edwards (One World) and Network Appliance’s Network Attached Storage (NAS).

Worked with the cities disaster response team to implement and budget a strategic plan to address disaster issues within the city’s infrastructure including a disaster recovery plan, a co-location site to re-establish the city’s emergency services and a citywide fiber ring enabling zero down time of the cities vital data infrastructure.

Ensuring data backup using ArcserveIT.

Performed system validation, authored operation policies and procedures and conducted in-house training of staff.

Evaluated the cities projects and rectified scope, budget and timeframe.

Successfully negotiated five-year budget to coincide with strategic plan, three-year project budget and one year department budget.

TradeYard.com Inc., 11/2000 – 07/2001 San Francisco, CA

Manager of Network Operations and Communications

Hired to establish data and voice connectivity between the headquarters and satellite offices develop and maintain policies and procedures and manage IT staff in a fast-paced dynamic environment utilizing innovative technology to effect creative and efficient use of the company’s resources.

Personally, engineered the Local Area Network (LAN) and established standards for Wide Area Network (WAN) connectivity to remote locations.

Introduced lease cost routing and Voice Over IP (VOIP) reducing total cost of operation across the company.

Duties included personnel management, documentation, purchasing, contract negotiations and finance management, resource allocation and business contingency.

Environment consisted of 64 servers, 600+ nodes, Checkpoint and WatchGuard firewalls, ISS intrusion detection and Cisco switched network infrastructure.

Backup of corporate servers using Veritas Backup with file system, quick log and volume manager.

PIA Merchandising Co. Inc., 03/1999 – 10/2000 Irvine, CA

MIS Support Manager

Originally contracted to provide tier three support of international staff. Authored backup procedures in conjunction with disaster recovery team and implemented backup strategy involving NT and Novell systems with Seagate Backup Exec. Assumed management of Helpdesk in June of 1998 incurring 12 direct contracted reports.

New Technology, 06/1998 – 02/1999 Santa Fe Springs, CA

Integration Support Technician

Hired to provide scripting for project integration and customize application usability. Moved from programming to production where I built systems according to purchase orders and deadlines. Promoted from production team to help desk then promoted to field support specialist. New Technology sent me to PIA to augment existing staff.

Military Experience

US Army, 06/1988 – 02/1998, reserve – 07/2008

Airborne Infantryman, Human Intelligence

Duty Assignments:

1st bn/ 501st Infantry (ABN) with LRSD Company (Recon) for 6 years Ft. Richardson, AK

2nd bn/ 75th Infantry (ABN) with D Company and later HHC for 4 years Ft. Lewis, WA

1st bn/ 63rd Infantry (RSV) with A Company for 10years Moffit Field, CA

During my enlistment my accomplishments included:

Airborne,

Ranger,

Arctic warfare and survival,

SEARS (Survival Escape Resistance and Evasion School)

I enlisted as a Private and upon separation was a Sargent First Class as such, I attended the following leadership schools:

PLDC (Patrol Leadership Development Course),

CLC (Combat Leadership Course),

ANOC and BNOC (Non-commissioned officers training).

Participated in the following deployments Operation Helpful Hand, Just Cause, Desert Shield, Desert Storm, Saber, Enduring Freedom and Urgent Fury.

Organization

Boy Scouts of America

Assistant Scoutmaster Troop 613

Unit Commissioner Troop 14

Leave No Trace / Outdoor Ethics Advisor

Red Cross

First Aid CPR/AED Instructor

Basic Life Support Instructor

Wilderness and Remote First Aid Instructor

PADI

Dive Master

CERT

Reediness Officer –

EMT LV3

MAB

Search & Rescue Technetium

Education

Cal State University Fullerton Fullerton, CA

Bachelors of Applied Science Pre Hospital Care 1999

Coastline College Orange, CA

Cisco Advanced Training (CCNA, CCDA) 2001

Cisco AVVID Training (Call Manager) 2007

Computer Learning Center Orange, CA

UNIX Advanced Training 1998

Network security and IP Telephony 2000

Certifications

CSC (Certified Security Consultant) 2005

CCNP (Cisco Certified Network Professional) 2005

CCNA (Cisco Certified Network Associate) 2011

CCDA (Cisco Certified Design Associate) 2001

AdTrans Certified Engineer 2011

MCSE (Microsoft Certified Systems Engineer) 1998

SQL 7.0

Exchange 5.5

NetApp Certified (NAS) 2000

Altigen Certified (Computer Telephony) 1998

ShoreTel Certified (Computer Telephony) 2011

ITIL V.2 Certification 2009

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