Product Manager Generative Ai

Vaibhav Gupta

**** ***** **, **** * Mob: 781-***-****

Santa Clara, CA 95054 mailto: **********.*****@*****.*** Professional Summary:

• Seasoned SaaS platform product manager with 15+ years of experience in building AI driven 0-1 products, in B2B/B2C space driving measurable business value through AI-powered SaaS solutions

• Proven expertise in building APIs, API based integrations and leveraging Generative AI, AI multi-agent workflows, cloud computing and UI/UX design to create value-driving products for customers

• Currently pursuing an executive PhD program in Computer Science with a focus on Generative AI Skills:

Tools: Jira/Confluence, Tableau, Power BI, Looker, Product Board, Trello, Pinecone Vector DB, Postman AI/ML: TensorFlow (Keras), PyTorch, Scikit-Learn, NLTK, CUDA, Databricks MLflow, LangChain, Llama Index Programming: Python, Java, R, C++, JavaScript

Cloud Frameworks: Azure AI, AWS SageMaker, AWS Bedrock Google Vertex AI Analytics: Adobe Analytics, Pendo.io, Grafana, Kibana, Snowflake and Amplitude Professional Experience:

Healthcare Stealth Startup (Generative AI Product Advisor) April 2023 – Nov 2024

• Conceptualized and launched API based integration between LLM model components and external tooling such as APIs, RAGs and other data sources

• Collaborated with ML engineering teams of startups to ideate, prototype and launch multiagent AI systems for radiologists based on agentic framework using foundational models and advised on LLMOps

• Worked with radiology domain experts to build domain specific ontologies for radiology focused multiagent systems and support integration of RAGs & Knowledge graphs to LLM models to complete defined tasks and drive positive outcomes

eHealth Inc. Santa Clara, CA April 2021 – October 2022 Lead Product Manager – AI Platform Services

• Collaborated with external stakeholders- health insurance carriers and big pharmacies- to evangelize new product features/roadmaps and develop partnerships to release new APIs to drive features such as plan ranking, provider ratings, partnership coupon redemption, leading to higher customer adoption and incremental plan enrollments

• Drove vision, strategy, and execution to implement chat support AI agents on ecommerce platform using native APIs, microservices and ML models to enable self-guided customer journey, leading to 3-5% lift in health plan conversions across mobile and web interface

• Launched microservices and APIs to build AI driven plan ranking and recommendation system for health insurance plans on the ecommerce platform using propriety healthcare data, third-party APIs (CMS, carriers), and machine learning algorithms (GBM, DNNs and embeddings) resulting in 5% CVR lift in plan enrollments

• Ideated, tested and launched fuzzy and ML-driven semantic search experience using BERT embedding models leading to 10-15% lift in overall plan enrollment conversions in mobile & web interfaces Stand Together Inc. Arlington, VA July 2019 – December 2020 Senior Technical Product Manager – Data Platform and AI

• Developed product vision, formulated strategy, and executed platform and API roadmap to build SaaS data platform to manage the end-to-end workflow of fund-raising, donor tracking, ROI analysis & other initiatives

• Owned the product strategy, roadmap, and execution of the AI-driven recommendation system for LMS (learning management system) module of the data platform to build personalized recommendations for learning modules

• Defined benchmarks for ROC, AUC, and confusion matrix for recommendation models, and evaluated (offline and online) machine learning driven recommendation system to drive greater personalization and user engagement Smith & Nephew, Inc. Andover, MA May 2019 – June 2019 Senior Product Manager, Digital Commerce

• Worked on product roadmap for ecommerce platform strategy for a medical device’s customer service platform MilliporeSigma, Inc. Burlington, MA December 2015 – March 2019 Product Lead, Lifesciences e-Business Platform (Martech)

• Launched an end-to-end APIs based customer acquisition tool using webforms, Salesforce cloud and content management system to increase lead conversion and collect potential customer contact opportunities

• Built API based customer self-service layer to enable customer guided user journey leading to better customer experience and increase customer activations on the web-based platform

• Ideated and launched a new lead scoring model using decision-tree based machine learning algorithms to enable incremental customer acquisition on our digital ecommerce platform, resulting in $20 million additional revenue

• Led, built and delivered ML-driven ad ranking and optimization feature and tools for programmatic ads delivery on SSP (supply-side platform) built to optimize higher ad conversion on the platform for third party vendors Endurance International Group, Inc. Burlington, MA June 2014 – August 2014 Product Management Intern

• Drove customer acquisition strategies by identifying KPI's and building new strategic reporting initiatives Aricent Technologies, Gurgaon, India May 2012 – July 2013 Senior Software Engineer, Wireless Communication

• Created BRDs/PRDs with prioritized features to build self-optimized network feature for the LTE femtocell device HCL Technologies Noida, India April 2010 – April 2012 Senior Software Engineer, Ecommerce & Retail

• Led system integration and testing of the end-to-end ecommerce platform from ordering to inventory management

(Yantra), warehouse management (IBM Catalyst) and online payment platform (Bibit) Sopra Group Noida, India August 2009 – April 2010

Business Technology Consultant – Data Solutions

• Developed and tested search and trace feature for a contact center application for a major telecom vendor HCL Technologies Noida, India June 2007 – June 2009 Software Engineer- Travel Ecommerce

• Wrote Lowest Fare Search Java webservices for Air Canada online ticket reservation system Educational Credentials:

• University of the Cumberlands, US April 2023 - May 2026 Doctorate in Philosophy – Information Technology (Artificial Intelligence)

• Maven- AI PM Boot Camp, US July 2024 – Aug 2024

Triple Certification in AI Product Management (Project -Jarvis AI Home Assistant)

• University of California, Berkeley US July 2023 - Sept 2023 Executive Certificate in Product Management

• Brandeis University, International Business School, US August 2013-May 2015 Master of Arts – MA in Finance and Economics

• Kamla Nehru Institute of Technology, India July 2003- June 2007 Bachelor of Science – B. Tech in Electronics Engineering

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