Customer Service Representative

Resume

Kaily Tannia Sanchez Montoya

**** ****** ***** **.

Powder Springs, GA, 30127

404-***-**** *****.**************@*****.***

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Professional Experience

Customer Service Representative- Landscaper

Backyard Beauty Landscaping [Douglasville, GA] [July /2023] – Currently

- Helped clients with general questions and appointment scheduling.

- Resolved customer complaints and budget solutions in a timely manner, ensuring client satisfaction.

- Keeping accurate records of all projects and deadlines that corollate with the clients expectations.

- Maintained a cheerful, friendly attitude while handling high-stress events, inculding during delays or cancellations.

Retail Associate

Perfume Paradise [Atlanta, GA] [March /2020] – [May /2022]

- Delivered great customer service in a fast- moving envoirment.

- Helped customers with product recommendations, purchases, refunds and discounts.

- Assisted with stock and helped with inventory organization.

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Education

West Georgia Technical College [Douglasville, GA] [2025]

- Aesthetic Solutions inc. Synergie Training For Microdermabrasion and Light Therapy Cerificate

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Skills & Qualifications

-Fluent in Spanish

-Proficient in Microsoft software

-Excellent interpersonal and communication skills

-High attention to detail and ability to multitask in a fast-paced environment

-Ability to work under pressure and stay calm in emergencies

-Regularly volunteers in team-building activities and customer service locations to improve service delivery and professional skills.

-Knowledgeable on First Aid due to regulations in the Cosmetology Program.

-Knowledgeable in CPR and was once CPR certified in pervious years.

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