Customer Service Data Entry

C O N T A C T

A B O U T M E

320-***-****

Time management

Problem solving

Communication

Active listening

Billing

Customer Service

Troubleshooting

Data Entry

Inbound/ outbound calls

Microsoft

*****************@*****.***

French

English

P R O F E S S I O N A L

Professional customer with a strong background in

healthcare, customer loyalty, customer escalations, and technical support. Ready to work and learn any task. S K I L L S

E D U C A T I O N

L A N G U A G E

E X P E R I E N C E

IRapid Health (03/2022- 04/2024)

HEALTH WORLD SYSTEMS, LLC (06/2020- 02/2022)

1012 Bluecoat cir, 30228,

Hampton, GA

ROBERT NKENGFUA

CUSTOMER SERVICE SPECIALIST

University of Buea 2016-2019

CUSTOMER ADVISOR

Senior Resolution Specialist

Investigated validity of consumer claims regarding healthcare. Promptly handled an average of 80 customer inquiries and complaints per day with a 98% customer satisfaction rate. Documented customer interactions to reduce onboarding time by 35% when new customer service representatives interact with customers.

Maintained and helped develop knowledgebase for clients. Educate customers on health plans and options.

Analyze customer feedback and data to identify trends, areas for improvement, and opportunities for growth.

Take inbound and outbound calls to provide customer support addressing inquiries, concerns, and requests relating to all sectors of health .

Maintain accurate records of customer interactions, including issues, resolutions, and follow-up actions. Assist with filing, evaluating, an deciding on claims related to home damage, financial, and employees.

Proactively identify opportunities to enhance customer satisfaction and loyalty through proactive communication.

Contact this candidate