Project Management Manager

KEVIN HOTALING

**** ******** ***** *****: 804-***-****

Mechanicsville, VA 23116 Email: ***********@*******.***

PROJECT MANAGEMENT PROFESSIONAL CERTIFIED BUSINESS CONTINUITY PROFESSIONAL ITIL EXPERT CYBER RECOVERY DISASTER RECOVERY A+ COMPTIA TECHNICIAN

Accomplished Project Management Professional (PMP) and Certified Business Continuity Professional (CBCP) with 25 years of expertise in IT service delivery, project management, and business continuity. Renowned for designing strategies that optimize productivity and enhance reliability, managing IT professionals efficiently, and leading cross-functional teams to complete large-scale technology projects for high-profile government agencies including Department of Defense, Commonwealth of Virginia, Federal Reserve Bank and Department of Justice.

AREAS OF EXPERTISE

Vendor Management

IT Process Improvement

Software Development Lifecycle

IT Service Delivery/Management

Professional Communication

Customer Relationship Building

Large scale projects

Continuity Management

Proven leader

KEY SKILLS ASSESSMENT

Enhancing IT Service Delivery Performance – Design and execute strategic processes and procedures to enhance and optimize IT service delivery performance, boost productivity, and increase efficiency.

Maintaining High-Profile Client Relationships – Foster and sustain strong, collaborative relationships with clients, including high-profile government agencies, to deliver exceptional service and encourage repeat business.

Ensuring Business Continuity – Involved in developing solutions and conducting exercises to assess and enhance the resilience of critical business functions, especially in relation to IT services, as well as ensuring that organizations meet both contractual and regulatory requirements during disruptions.

Project Management – Led effective contract, deadline, and resource negotiations with key IT and business stakeholders and vendors on large multi-million-dollar contracts with VITA, Department of the Navy, and the Federal Reserve Bank. Possess team leadership and motivation with excellent verbal and written communication. A veteran in budget management skills, quick issue diagnosis and solution development, and an understanding of relevant technologies and methodologies including MS Project, Jira, and Kanban.

PROFESSIONAL EXPERIENCE

ELEVANCE HEALTH, Richmond, VA

Senior Project Manager/Advisor, Cyber Recovery/Disaster Recovery Services 09/2017 – 02/2025

Guided large scale project over several years in the development of Alternative Business Processes to sustain critical business functions of a Fortune 25 company during cyber events.

Developed and documented the Cyber Recovery exercise program based on DRI Professional Practices and the ITIL framework tailored to the business lines specific needs and risk.

Led a multi-year, large-scale project of over $22 million aimed at strengthening and enhancing disaster recovery infrastructure and capabilities to ensure the continuity of critical business operations following a disruptive event. This project included the implementation of new data center, robust vendor management strategies, cutting-edge technologies, and newly developed ITIL based procedures.

Planned and conducted regular disaster recovery exercises to validate the effectiveness of Disaster Recovery plans in conjunction with the Global Business Resilience to ensure the Minimal Viable Company standards are achieved based on Minimal Allowable Downtime as determined by the business towers.

Managed several third-party vendors through Request for Proposal, contract negotiations, SOW performance monitoring, risk management, and maintaining effective communications.

THE COLONIAL WILLIAMSBURG FOUNDATION, Williamsburg, VA 04/2016 – 07/2017

Manager Project Management Office

Directed project management portfolio averaging $14 million, ensuring timely and budget-compliant project deliveries utilizing ServiceNow, Jira, Trello and MS Project.

Chaired the Executive Steering Committee, guiding strategic IT direction and portfolio compliance.

Managed large-scale projects throughout the historic, retail and hospitality lines of business using Project Management best practices including Agile and Waterfall methodologies.

Conducted comprehensive risk analysis, collaborated closely with contract management office on all Request for Proposals/Information, and managed the procurement cycle from start to finish.

NORTHROP GRUMMAN/ VITA, Chester, VA 11/2007 – 04/2016

IT Service Delivery Manager Change Manager Continuity Manager Senior Project Manager

Provided leadership to the Service Delivery Support team of 25 direct reports to enhance productivity and ensure secure IT infrastructure across state government data centers. Developed VITA service management framework.

Developed and implemented comprehensive disaster recovery plans and procedures; functionally exercised them twice a year concluding with a hot wash and after-action reports.

Developed the Statement of Work (SOW), defined deliverables, outlined the scope of work, established Service Level Agreements (SLAs), and set timelines for new vendors working with VITA PMO.

Collaborated closely with IT teams, Commonwealth Governor, VITA and Chief Information Security Office to identify vulnerabilities to the Commonwealth, established recovery objective based on Business Impact Analysis, and ensured compliance with regulatory requirements and ITIL practices.

Led the successful Commonwealth of Virginia SAN Migration project with a budget of $12 million and matrixed staff within the VITA partnership.

Managed the design, development and integration of the VITA Partnership’s $1.2 billion infrastructure related IT processes and procedures, ensured those process and procedures aligned with ITIL best practices and industry standards, in addition accountable for continual improvements.

Worked VITA PMO and all 86 Executive Agencies including ABC, DMV, VSP and VDOT to review sourcing and contracting efforts with potential to impact IT that include contract extensions.

Accountable for managing the lifecycle of all IT based changes within the $300 million a year Commonwealth infrastructure utilizing the ITIL framework, ensuring beneficial changes are implemented with minimal disruption to IT services, and aligning with VITA Partnership goals.

Assisted VITA PMO with the development of Commonwealth Project Management (CPM) methodology outlining the framework for governing Commonwealth IT projects, enhanced by MS Project.

EDUCATION & TRAINING

Bachelor of Arts, Economics/Business Administration, University of Pittsburgh, Pittsburgh, PA

Bachelor of Arts, Communications/Speech Rhetoric, University of Pittsburgh, Pittsburgh, PA

Associate of Science, Computer Science, University of Pittsburgh, Pittsburgh, PA

CERTIFICATIONS

Project Management Professional Certification (PMP)

Information Technology Infrastructure Library (ITIL) Expert

Certified Business Continuity Professional (CBCP)

CompTIA A+ Certified Technician

AWARDS

Disaster Recovery Institute (DRI), International Award of Excellence, 2015, 2016 and 2022

Stevie Award New Product or Service of the Year, 2015

Elevance Health Edge Award 2022 and 2024

Contact this candidate