Customer Service Data Entry

CELL: 703-***-****

Alexandria Virginia

Currently Licensed Florida Insurance Agent – Self Employed

Email: ***************@*****.***

SUSAN A. SMITH

OBJECTIVE

Driven and tenacious innovator and eager to excel. I am seeking an opportunity in customer service or office management with over ten years experience in interacting with customers and meeting their needs. Also with over five years in various sales and marketing positions from real estate to various services. High integrity. Develops and finds new and innovative approaches. Customer service focused and result driven.

PROFESSIONAL SUMMARY

Excellent at customer service and increasing productivity

Result driven and good at organizing functions and speaking before audiences

Susan Smith

Highly organized and high energy

PROFESSIONAL EXPERIENCE

Dr. Mark Loving Chiropractic, Stuart, Florida 2007- Present

An established medical practice with over 45 clients weekly; an operation requiring account receivables and payables, record keeping, and data entry.

Office Manager

Manage multi-phone lines in the process on providing excellent customer service as well as keeping a running a monthly appointment calendar

Working with the complete Microsoft Office Suite from creating word documents to manipulating spread sheets and creating presentation slides for offsite marketing

Contact insurance companies for payment of service to clients reducing outstanding bills by 25%

Provide impeccable customer service that has resulted in a 30% increase of clients

Proficiency in running the office operation resulted in the owner being able to reduce workforce by 45%

Home Properties, Winchester, Virginia 2007 – 2007

A major property management organization making available B/C properties to the surrounding areas by providing a safe and secure community to all residence looking for a better place to reside.

LEASING AGENT

Screen new applicants to fill open vacancies

Ensure all request for repairs from residents are answered and addressed with corrective actions

Communicate effectively with residents, maintenance and third party service providers to make sure all requirements for support are met

Use rental property software, AMSI, to aid would be new applicants in completing all applications for new rentals

Handle account receivables for residents paying monthly rents

Also oversee accounts payables for critical expenses on the property

Ladies Total Fitness, Nashville, TN 2006 – 2006

A regional fitness facility focused on working with women, making their dreams of better fitness into tangible realities through a methodical approach with results.

Personal Trainer/ Sales Executive

In twelve weeks transforming clients’ diets, well being, energy levels and fitness and into an image of a medical physical specimen through changing their mind set, motivation and through a charismatic mentorship progressively influencing clients to reach higher goals with weight training, routine checks to see measurable differences.

Gathering market and customer information

Gaining a clear understanding of customers' businesses and requirements

Provide motivation speeches as a nutritional counselor, employing women to not accept the status quo but reach for what they perceive to be beyond their grasp through a correct diet and implementation of information applicable to daily living.

Currently working with a former NFL Miami Dolphin’s football player to assist him in getting back in original NFL condition.

Charisma Phenomenal Fitness Center, Stuart, FL 2004 – 2006

Owner Operator business scoped with developing the mind, body and spirit through personalized instruction sessions, nutritional advise for losing weight and encouraging clients to become healthier with strength training, cardio, nutritional training.

Owner / Operator

Supervises subordinate personnel including: hiring, determining workload and delegating assignments, training, monitoring and evaluating performance, and initiating corrective or disciplinary actions

Monitors and evaluates operations, programs, processes and/or practices for quality and effectiveness; makes recommendations for improvement.

Developed an extensive marketing plan that allowed the business to grow to more than 30 continuous clients locally on a weekly basis

Meticulously planned, scheduled and orchestrated workout plans that catered to each clients needs to achieve their ultimate goal

Hosted a fit camp for kids with two time Olympian Arthur Blake for speed training that was recognized in local media and identified as a most effective event that took place

Developed appropriate safety and/or service plans to alleviate risk, provide protection, etc

Approves, signs and/or implements applicable documents, actions, processes, programs, etc

Designed personalized nutritional programs catered to meet the needs of each individual client

Freelance Contractor, Stuart, FL 1998 – 2003

Through individual assessments and personal interviews created and devised custom workout programs for clients with various limitations and abilities, enabling them to achieve their goals. Through coaching, mentoring and partnering with each client, former dreams of success became glorious realities.

Personal Trainer

Worked with physical limiting clients with various illnesses to coach them to achieving unimaginable levels for fitness.

In the events where clients were limited and could not work on hard surfaces, conducted aquatic training to achieve increased physical fitness levels.

Worked with YMCA to increase performance of local high school baseball players that allowed them to have a better showing than they had previously

Facilitated the local medical community by aiding in the rehabilitation of injured or ailing patients

Specializing in balance restoration in aging patients who over time had lost such vital abilities by using multiple tools and techniques producing phenomenal results

Freelance Contractor, Stuart, FL 1998 – 2003

Provides a golfer the opportunity to condition their body through golf specific drills and exercises to increase flexibility strength, coordination, balance, stamina and use of specific muscle groups during golf swing.

Personal trainer

Developed specific drills for golfers to exercise to enhance their flexibility and swing follow through.

Utilized Yoga as a tool to maximize the golfers flexibility

Measured each golfer’s progress during the lifecycle of the program to determine developing strengths and key in on major weak points

EDUCATION

1977–1981 Palm Beach Atlantic College West Palm Beach, FL

3.5 years Course Work, Major in Psychology with a minor in music.

CERTIFICATIONS:

(AFAA) Aerobics and Fitness Association of America

Water Aerobics Instructor

Dance Instructor

COMPUTER KNOWLEDGE

Computer Literate

Keyboard Proficient: 60 wpm

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