Customer Service Representative

Andrew Gbenga

No *A Christian Street, Bada Ayobo, Lagos State

Phone: +234**********

Email: ***************@*****.***

(http://www.linkedin.com/in/andrewgbenga)

Professional Summary

Dedicated and customer-oriented professional with over 3 years of experience in fast-paced retail and customer service environments. Proven ability to engage customers, promote products effectively, and deliver superior service. Skilled in CRM software, problem resolution, and multitasking. Passionate about improving customer satisfaction and driving business success through personalized and efficient service.

Education

B-Tech (Urban and Regional Planning)

Ladoke Akintola University of Technology (2011 - 2018)

Diploma (ICT) – Distinction

Ladoke Akintola University of Technology (2010 - 2011)

Professional Experience

Customer Service Representative

Frontier Commercial Service, Egbeda Lagos

February 2021 – June 2023

- Delivered excellent customer service in a dynamic retail setting, providing accurate information about products and promotions.

- Utilized CRM software to manage customer interactions, track feedback, and ensure follow-ups.

- Engaged customers in a professional and friendly manner, ensuring a positive shopping experience.

- Resolved customer issues efficiently and promoted additional products, contributing to revenue growth.

- Handled high-volume customer inquiries while maintaining a focus on customer satisfaction.

Customer Care Assistant

LifePage Real Estate Group, Ogba Lagos

June 2019 – March 2020

- Assisted customers by responding to inquiries and resolving issues related to products and services.

- Processed orders and managed transactions using customer management systems.

- Provided personalized customer support while promoting additional services.

- Successfully handled technical troubleshooting and offered proactive solutions to enhance customer experience.

- Ensured seamless customer service, contributing to overall satisfaction and repeat business.

Core Skills

- Strong customer service skills with experience in fast-paced retail environments

- Effective communication and interpersonal skills

- Ability to promote products and build customer relationships

- Skilled in conflict resolution and multitasking

- Positive attitude and a passion for helping customers

- Physically able to assist customers and work efficiently on the store floor

Technical Skills

- Proficient in CRM software (e.g., Salesforce, HubSpot)

- Advanced Microsoft Office skills (Excel, PowerPoint)

- Experienced with live chat software (LivePerson)

- Internet research and phone/chat support

References

Available upon request

Contact this candidate