Customer Service Representative

KIMYANIA SMITH

************@*****.*** 678-***-**** Covington, GA 30016

Summary

Medical Assistant with strong interpersonal and organizational skills. Detailed oriented with excellent customer service experience, seeking a position within an organization that promotes growth, longevity and continued education.

Skills

PROFESSIONAL SKILLS AND QUALIFICATIONS

Venipuncture

Phlebotomy

Injections

Hemoglobin

ICD-9-CM

Vital Signs

EMR

EKG, ECG

CPR

Chest X-Rays

Hand X-Rays

Visual Field Usage

Eye Pressure Exam

Auto refractor

Positive Attitude

Patient Scheduling

Microsoft Office

Customer service s

Medical Charting

Anatomy/Physiology

Medical terminology

Experience

ALOIS Staffing Atlanta, GA

Customer Service Representative

03/2022 - 11/2022

Making outbound calls to customers

Providing excellent customer services to existing customers

Providing products knowledge and upgrading services

Maintaining monthly sales goals

Comcast Alpharetta, GA

Telemarketing Sales Representative

07/2017 - 04/2020

Conducted outbound calls to potential customers in order to generate sales leads.

Built relationships with clients through effective communication and customer service.

Provided product information, pricing details and special offers to interested customers.

Suggested additional products or services that would benefit the customer.

State Farm Atlanta, GA

Customer Service Representative

08/2015 - 04/2016

Provided excellent customer service to resolve customer complaints

Tracked orders from start to finish to ensure timely delivery of goods or services.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Help agents with passwords reset

Provided Application status

Convergent Atlanta, GA

Accounts Representative

06/2014 - 12/2014

Communicated policies and procedures in a manner easily understood by the customers

Transferred existing clients to outside vendors

Established new accounts daily

Provided the highest quality of service to customers at all times

Maintain professional standards and procedures ensuring compliance with corporate policies and with applicable regulations.

Sears Lithonia, GA

Sales Associate

01/2013 - 01/2014

Provided the highest quality of service to each customer at all times

Maintained an orderly and professional working atmosphere along w/ handling all floor merchandise, stock, inventory, shipping and receiving

Maintained professional standards and procedures ensuring compliance with corporate policies and with applicable regulations

Operated a cash register and receive payments from customers in cash or credit, accurately counted and provided change to customers as required

Kimyania Smith

Maintained a solid knowledge of products and services available in each department.

Sidnetta Family Circle Foundation Conyers, GA

Receptionist

01/2011 - 01/2013

Maintained office files

Answered multi line telephone system

Transferred callers to appropriate departments

Greeted all visitors

Displayed great customer service

100 Hanley Mill Covington, Ga.

Customer Service

Answering incoming calls

Creating and sending emails to appropriate department

Reset passwords and update software programs

Trouble shoot Microsoft issues for internal agents

Provide excellent customer service

Education and Training

Lincoln College of Technology Marietta, GA

Medical Assistant; Certification National Technology Honor Society Member

05/2015

01/2015

Wayne County Community College

Associates of Applied Science Degree in General Arts

05/2011

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