Customer Service Case Management
Resume:
Nikita E. Mason
******.**********@*****.***
Cell: 443-***-****
Objective: To obtain a position as a professional within a company that utilizes self-motivated individuals, appreciates experiential learning, and offers growth opportunities.
Work Experience
Wider Circle
Lead Community Health Worker
11/2024-Present
● Plan and host events
● Organize events
● Provide Case management
● Facilitate Virtual events
● Navigate online resources
● Trip planning
● Working in adverse conditions
Maryland Department of Transportation
Bus Operator
12/2018- 11/2024
● Providing the highest quality of customer service
● Monitoring the Safety of Passengers and pedestrians
● Operating 55 foot vehicle efficiently and safely
● Properly maneuvering to avoid obstacles and hazards
● Effectively communicating with supervision
Martz Motor Coach
Bus Operator
4/2018-12/2018
● Providing commuter services
● Monitoring the Safety of Passengers and pedestrians
● Operating 55 foot vehicle efficiently and safely
● Properly maneuvering to avoid obstacles and hazards
● Effectively communicating with supervision
Annie E. Casey Foundation
Private Youth Communications Contractor
05/2013-Present
● Supervising and leading a team of five or more
● Knowledgeable on various media equipment
● Experienced in producing and editing videos
● Accelerated youth retention and recruitment specialist for various non profits ● Consultant for youth implementation plans
Nikita E. Mason
1806 Druid Hill Ave
******.**********@*****.***
Cell: 443-***-****
House of Ruth
Residential Advocate/ Operations Assistant
03/2016-06/2018
● Assisting clients with daily needs
● Data collection and input into multiple systems
● Reducing stress of clients using Crisis Intervention/ trauma informed techniques ● Ability to work independently
● Picking up and delivering donations
● Crisis prevention
New Lens Production
Advocacy Leader/Instructor (Previously as Operations Manager, and Youth Participant)
New Lens, Baltimore, MD
04/2010 - 10/2016
● Interviewing skills
● Daily Instructor
● Facilitated peer discussions
● Developed and implemented lesson plans and workshops
● Acquired new contracts for organization through networking events. ● Grant writing
● Management
Certificates:
● DOT Certification, est. Completetion date Feb 23rd, 2018
● Category A Certificate for Continuing Education Units for Counselors and Therapist: University Of MD School Of Medicine
● Class B CDL, Endorsements: Passenger, Air brakes, School bus, Tanker, Hazmat no restrictions
● Twic Card
Skills:
Volunteer Experience/Consultant Work
Community Lot Team Member
Civic Works Baltimore MD 21218, 9/2014 - 05/2015
● Heavy equipment operator
● Dump Truck operator
● Peer motivator
● Community Canvacing
● Community Coordinator
Two Terms of Service Through Americorp
Public Allies Fellow/ CLIA
Nikita E. Mason
1806 Druid Hill Ave
******.**********@*****.***
Cell: 443-***-****
Public Allies Baltimore MD, 21217, 10/2014 - 10/2016 ● Communications Coordinator
● Leading team of 6
● Public speaking/relations
● Youth Advocacy
● Work independently
Youth Engagement Consultant
Georgetown University Baltimore Series Trauma Collaborative 01/2020-Present
● Trauma-informed care framework
● Poetry for advocacy
● Special project Creations
● Remote work
● Lesson planning
● Leading a team of 6
● Non profit collaboration
● Communications coordinating
References provided upon request
Contact this candidate