Customer Service Business Management

Suhaila Sarwary

Boston, MA 945-***-**** ********@**.*******.*** LinkedIn

Education

Suffolk University, Sawyer Business School, Boston, MA May 2025

B.S.B.A; Major: Business Management, Minor: Marketing

GPA: 3.8, Dean’s List (Each semester)

Related Courses:

Experience

Travels Traders Hotel Stores, Boston, MA December 2022 – Present

Cashier

Expert in assisting guests with selecting ideal gifts, enhancing customer satisfaction.

Skilled in recommending products based on customer preferences and needs.

Capable of maintaining an organized, attractive shop display.

Efficient in multitasking, balancing customer service with operational tasks.

Fort McCoy Military Base - Refugee Camp Hosting Afghan Evacuee, WI September 2021 – December 2021

English-Farsi Translator

Taught English to Afghan refugee women and children.

Performed English – Farsi interpretation and translation services during language-learning workshops offered to refugees.

Helped refugees communicate with officers about concerns and dietary problem.

Gawharshad University Kabul, Afghanistan February 2020 – March 2020

Gender and peace academic course

The course helped me understand women’s rights and developed my negotiation skills.

Expanding my understanding of different forms of violence and conflict. This includes learning about conflict resolution approaches, which are essential for leadership roles in peacebuilding and social change initiatives.

Performed auditing during the concur exam to prevent fraud and misrepresentation.

Australian Embassy, Kabul, Afghanistan July 2019 – August 2019

Development organization for Economic Improvement

Developing leadership skills and learning how to manage and work effectively in teams.

Utilize online resources, books, and courses to further develop skills such as communication, leadership, problem-solving, and adaptability.

Performed academic research on data bases and wrote reports on economic conditions.

Skills

Microsoft Word: Efficient in formatting reports and creating templets for quarterly reports.

Excel: Table formatting, data analysis.

PowerPoint: Efficient in creating and designing professional presentations.

Languages: Fluent in English, Farsi, Pashto, Dari

Snapseed Photo editing: Professional in Photo editors

Soft Skills: Adoptability, analytical thinking, ethical judgment, integrity, customer service oriented.

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