Customer Service Support

Italee Montana

EXPERIENCE

Bank Teller Wells Fargo - Pico Rivera, CA

February 2024 to Present

Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers.Complete operational activities while minimizing risks under established policies.Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization.Receive direction from managers and exercises judgment within defined policies and procedures.Escalate questions and issues to more experienced roles. Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions.Identify information and services to meet customers financial needs

Starbucks, Whittier — Barista Trainer

October 2023 -

Serve/make drinks quickly and accurately, keep work environment clean and sanitary, indorse customer connection through an open dialogue, and cash handling, training new hires, making sure standards for training were taught and followed through, help trainees develop the skills and knowledge needed to become skilled baristas, coaching new baristas on how to make coffee, operate equipment, and provide excellent customer service

Starbucks, Montebello — Barista

March 2022 - July 2023

Serve/make drinks quickly and accurately, keep work environment clean and sanitary, indorse customer connection through an open dialogue, and cash handling

Knotts Berry Farm, Buena Park — Food Service Associate

August 2021 - March 2022

Worked as a service associate while performing various tasks including stocking, cleaning, and cash handling, while providing professional interaction and premium customer service; as well as cashiering, barista, hostess, trainer, server, and food prep

EDUCATION

Pasadena Community College, Pasadena — Associates

June 2022 - April 2022

Montebello High School, Montebello — Diploma

August 2018 - June 2022

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