Bilingual Analyst
Resume:
APRIL ROSE O. MUÑOZ
B** L** Montemayor St. Katarungan Village, Muntinlupa City
+63-926******* / +63-991*******
**************@*****.***
EDUCATIONAL ATTAINMENT:
Philippine Women’s University, QC
Bachelor of Science in Nursing
SY 2006 – 2009
TRAININGS ATTENDED:
ADVANCED JAPANESE AND CAREGIVING COURSE
HIDA/AOTS
Koyo Square Bldg., Yokohama City
June 2014 – December 2014
BASIC JAPANESE AND CAREGIVING COURSE
TESDA
TESDA WOMEN CENTER, Taguig City
December 2013 – June 2014
BASIC JAPANESE LANGUAGE I and II (750 HOURS)
PAD Foundation Inc.
Alpap Bldg. Madrigal Business Park II, Alabang, Muntinlupa City
December 04, 2012 – June 28, 2013
SKILLS:
Possesses good oral and written communication skills (Mastery of the English and Filipino language)
Proficient in Office Programs such as Microsoft Office (Excel, Word, Powerpoint, Outlook), Adobe (Photoshop, Illustrator and PDF)
Japanese Proficiency – Speaks, Write and Read Japanese – Kanji, Katakana and Hiragana (N3 passer)
WORKING EXPERIENCE:
Ref Data Mgmt Analyst – Intermediate - C11
Citibank NA ROHQ
May 25, 2020 – Present
10F Citiplaza 34th St. BGC, Taguig City
Security Coding May 2020 to Mar 2023
oOpening New Sub Accounts in e-Sales for both new and existing clients and maintaining Client Static Data on existing sub accounts
oDaily monitoring of quality and control reports to ensure all regulatory/document requirements are met and work with the account opening & KYC teams to escalate issues of non-compliance.
oInteractions with the middle office, front office, operations, and external counterparties.
Accounts Control Group Mar 2023 to present
oDay to day oversight and contribution to sanction screening within multiple systems.
oActs as backup for manager. Interacts with the ICRM, AML, and Risk & Control teams.
oResponsible for the review and investigation of screening alerts generated for ISG reference data.
oVerifies all details of the client from a regulatory and control perspective for Institutional Client Accounts for Equities, Fixed Income and Foreign Exchange business units before trading occurs.
Bilingual HR Assistant II
Amazon Philippines
Sep 23, 2019 – May 15, 2020
Phase 1 Three E-Com Center Block 21 Harbor Drive Cor. Bayshore MOA Complex Pasay City
(Jobs are the same with Allsectech because we were absorbed by Amazon)
oManages client’s (Biggest Online Selling Company) employee’s attendance: receive attendance notification, corrections, uploading employees schedules, LOA, etc.
oHandles tickets
oFocal Person for 3 Special Processes: Daily Attendance Contact, Historical Edit Report and Calamity Override
oCoordinate with SMEs in Japan to implement processes & submits reports necessary for payroll
Bilingual HR Analyst
Allsectech Manila
May 21, 2018 – Sep 21, 2019
3rd flr Market Market! BGC, Taguig City
oSame as Amazon Philippines
Human Resources Associate / Transaction Processing Associate (Japanese-English Bilingual Representative)
Accenture Inc. – July 8, 2016 – May 4, 2018
12th Flr Uptown Center Tower 2, BGC Taguig City Philippines
Human Resources Associate (Red Mango Project - Japan) Sep 2016 to May 2018
oExit/Retirement Management: processes resignation and termination of employees
oPayroll: Handles Salary Reports that are submitted to the Ministry of Labor in Japan
oTime & Expense: Approves/Rejects Japanese employees’ Time and Expense reimbursement application.
oQueue Manager: allocating tickets to Processors
oTranslates documents, tools and DTPs used in the Production – Japanese to English and vice versa.
oAccounts Receivables: Assisted maintaining invoice accounts, verifying, classifying, computing, posting and recording accounts receivables’ data
Caregiver
Canadian Hills (カネディアン ヒル 介護老人保健施設) Dec 11, 2014 – Dec 29, 2015
2 Chome-3-1 Nagaminedai, Nada Ward, Kobe, Hyogo Prefecture 657-0811
oTotal Care of the Elderlies: feeding, bathing, oral care, transferring from wheelchair to bed (vice versa), rehabilitation, taking them to toilet, changing diapers, grooming.
Customer Service Representative
Jan 30, 2012 – June 27, 2012
SiruisXM Radio
APAC Customer Service Inc.
Plaza C Northgate Cyberzone Filinvest Corporate City Alabang, Muntinlupa City, 1781, Philippines
oSales, Billing and Technical Assistance
Customer Service Representative
July 12, 2010 – April 19, 2011
AT&T Mobility
Convergys Inc. UP TechnoHub
Delta Bldg. UP-AyalaLand TechnoHub, UP Diliman, Commonwealth Avenue, Quezon City
oBilling and Technical Assistance
CHARACTER REFERENCES:
Cyrus Marcelo
Previous Supervisor
Team Leader
Convergys Inc.
Personal e-mail: *****.*******@*****.***
Roan Parañal
Previous Supervisor
Team Leader
Accenture
Orangerie Ricarte
AP specialist
3m
*******.*********@*******.***
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