Data Center Entry

Location:

Posted:

March 13, 2025

Resume:

Hands on professional with understanding and passion for technology and people, works cross functionally to solve, and has a passion for internal and external customer success!

Education

Pierce College Lakewood WA (Graduated: June 2004)

•AAS Degree in Computer Information Systems-Technical Support

•Certificate in Network Management

•3.8/4.0 Phi Beta Kappa – Honor Society

Clover Park High School Lakewood WA (1991-1993)

•High School Diploma

Activities and Awards

•Pierce College Lakewood WA (March 2001-June 2004)

Phi Beta Kappa member every quarter since admission:

(Fall 2001, Winter/Spring/Summer/Fall 2002, Winter/Spring/Summer/Fall 2003, Winter/Spring/Summer 2004)

Annual Honor’s List (2002, 2003)

•United States Marine Corps (June 1993- June 2001) Helpdesk Technician-System Administrator/Corporal E-4, Honorable Service

•WA State Army National Guard (July 2001-March 2004) Training NCO/Sergeant E-5, Honorable Service

•Served as Operation Manager for time period January 2005 to July 2019 in addition to my regular duties as Data Center Technician.

Professional Summary

•Accomplished Data Center Technician with a successful track record overseeing build of server racks.

•Racks and stacks new 1U, 2U and 4U client systems. Sometimes racking switches, PDU’s, KVM’s and other miscellaneous devices.

•Cable management. Organizing network/power cables behind the racks. Updating cables as needed and ensuring cables are organized for better efficiency and functionality.

•Used JIRA ticketing system to document findings/resolution, provide test results, report defects and query for possible fixes. Prioritizing work tickets according to SLA and SLO and updating all pending tickets daily.

•Working knowledge with Windows (7/8/10 and 2016/2018 Server) and Linux (CentOS, Ubuntu, Fedora and Red Hat) operating systems.

•Ensures Data Center uptime time 24X365.

•Serves as point of contact on various escalations and network outages.

•Performs daily walk-through in the data center and associated spaces to check for alarms in data center equipment including access control and security systems, servers, network equipment and any other devices installed and in operation. Notify management and the Operations Center and take appropriate steps to address the condition by calling for the appropriate support from internal and vendor sources. Ensure data center is kept clean and tidy.

•Working knowledge with installation of firmware and device drivers in Windows or Linux operating systems.

•Working knowledge with Active Directory, PowerShell, SQL Server, Python, MS Teams, Slack, Visio and Office 365

Employment

Contractor (August 2022-December 2024)

Assignment with Dropbox

Data Center Technician

Location: Hillsboro, OR.

•Understands internal customer issues and provides technical solution in timely manner

•Able to prioritize effectively, and coordinate others on issues or workarounds.

•Inventory management for all high-value inventory parts and hardware to include CPUs, memory, switches, KVMs, SSDs, NVMe and M.2. I’ve created MS Excel spreadsheets as a way to document and track high-value parts for my own tracking and convenience.

•Reordered parts with kits and without kits. Storing equipment and keeping proper supply of new equipment.

•Experienced with proper assembly/disassembly on specific hardware and software configurations to include specific operating system information, drivers, chipsets and proper documentation on particular hardware configurations that work best or have been tested to successfully work.

•Experienced with OS installation, configuration and updates with Linux Ubuntu, Fedora, CentOS, RHEL and Windows 2007, 2008, 2010

•Experienced setting up BIOS configuration such as configuring hyper threading, power states, boot priority, IPMI, power management. I also confirm hardware settings by reviewing the system BIOS to review settings such as processor, hard drive, video and memory details.

Contractor (January 2022-July 2022)

Assignment with Nvidia Corporation

Data Center Technician

Location: Hillsboro, OR.

•Understands internal customer issues and provides technical solution in timely manner

•Able to prioritize effectively, and coordinate others on issues or workarounds.

•Experienced with OS installation, configuration and updates with Linux Ubuntu, Fedora, CentOS, RHEL and Windows 2007, 2008, 2010

•Knowledgeable on how to edit Python script with use of notepad++. I’m familiar on how to enable/disable code in the script by commenting/uncommenting parameters per instructions from the developer, architect or documentation.

•Strong knowledge with MS tools such as Teams, Visio, Excel, Access, Word, Project, OneNote and Exchange.

•Updates servers/systems with memory, CPU’s, SATA drives, add-in NIC cards and other add-in cards.

•Uses VNC, RDP or Putty to remotely connect to systems in the data center.

•Provides client-facing, direct customer support and service.

•Ability to work in a constantly evolving, hands-on, startup environment.

•Making decisions and work with minimal direction.

•Demonstrable experience in developing and reviewing MOP and SOPs, to minimize operating risks.

•Setting up single or multimode network connections with 10GB/25GB/40GB/100GB networks.

•Manually configuring managed switch settings such as setting up certain ports for specific network, speed, duplex and or VLAN.

•Creates weekly spare count analysis and runs meeting

•Runs DC Ops data updater scripts (as needed)

•Rack and stacks 1U, 2U and 4U Servers and host and client systems, PDU’s, and KVM appliances.

•Flashes all firmware to include BMC, IFWI and FPGA with fixed or soldered chips using UEFI or Dediprog devices

Contractor (April 2020-January 2022)

Assignment with Intel Corporation

Data Center Technician

Location: Hillsboro, OR.

•Worked on server projects with Archer City 2-Socket Cascade Lake and 4-socket and mobile projects with Tigerlake H & Tigerlake U.

•Configured Tektronix MS046 Logic Analyzer to probe CPU memory power and performance.

•Uses HSD and JIRA ticketing system to prioritize task/projects, meet SLA (Service Level Agreement): Installing, troubleshooting, or transporting systems in a given amount of time based on the priority level and adequately/professionally documenting each ticket clearly and concisely.

•Reproduced customer or engineer issues to validate a problem with hardware or software.

•Assisted engineers to debug network, scripting, kernel updates with Linux.

•Reviews TOPs documentation to find out about hardware and software configuration on certain platforms and hardware to include where to obtain firmware and other special ways to flash firmware/drivers for other PCIe add-in cards.

•Experienced with OS installation, configuration and updates with Linux Ubuntu, Fedora, CentOS, RHEL and Windows 2007, 2008, 2010

•Experienced setting up BIOS configuration such as configuring hyperthreading, power states, boot priority, IPMI, power management. I also confirm hardware settings by reviewing the system BIOS to review settings such as processor, hard drive, video and memory details.

•Configures and tests workloads using Tektronix and Agilent oscilloscopes, Yokogawa power meters, Agilent logic Analyzers, and Wireshark network analyzers.

•Strong knowledge with MS tools such as Teams, Visio, Excel, Access, Word, Project, OneNote and Exchange.

•Ran SPECWeb, mWeb and SPECPower benchmarks for evaluating web server performance. Workloads include: Banking, which is a fully secure SSL-based workload; Ecommerce, which includes both SSL and non-SSL requests; and Support, which is a non-SSL workload that includes large downloads. Knowledgeable with process on setting up data collection using EMON and SAR on a client stack of 16 clients and 2 BeSIMs (backend simulators).

•Obtaining Windows and Linux licenses for my team so server and workstation operating system installs and builds can be accomplished for specific projects.

•Rack and stack 1U, 2U and 4U Servers and host and client systems, PDU’s, and KVM appliances.

•Flashes all firmware to include BMC, IFWI and FPGA with fixed or soldered chips using UEFI or Dediprog devices

•Ensures all parts in the lab are accountable, organized, and ready for other team members to use.

•Uses VNC, RDP or Putty to remotely connect to systems.

•Assists in the creation and maintenance of network and datacenter diagrams so that systems are accounted, and other lab members can find specific system in an expedient manner.

•Responds to customer’s issues promptly remotely using Skype, Microsoft Teams, VNC, RDP (remote desktop) and HSD ticketing where I meet SLA standards and promptly work on various hardware and software issues such as updating tools such as MIR to check CPU parts out and assign to engineers, updating ITP/XDP tool in addition to Python packages and scripts for testing purposes.

•Configures Tigerlake H and U systems for validation purposes. Testing USB, M.2, PCI-e storage devices with different fused and unfused CPU parts.

•Configures Archer City systems for validation purposes. Testing memory configurations, PCI-e storage devices with different fused and unfused CPU stepping.

•Follows documentation and runs special testing through scripts engineered by software engineers using Linux and Windows operating systems.

•Configures and debugs networks issues through ipv6. Setting up manual networks or networks through DHCP.

Contractor (July 2019-March 2020)

Assignment with Intel Corporation

System Administrator

Location: Hillsboro, OR.

•Worked on server projects with Apache Pass 2-Socket and 4-socket systems, Haswell and Broadwell

•Ran workloads on virtual servers using 1U and 2U clients. Configuring everything from racking/stacking racks to running eCommerce, Power and Social Media workloads using Apache/Nginx and Linux (CentOS, Ubuntu, Red Hat, Fedora)

•Reproduced internal or external software or hardware to validate issues

•Assisted engineers to debug network, scripting, kernel updates with Linux.

•Installed and configured VMware vSphere and OpenStack virtual nodes/clusters for external customers of Intel.

•Uses VNC, RDP or Putty to remotely connect to systems.

•Created VPN profiles in PowerShell for external customers accessing Intel network.

•Identified areas for process and efficiency improvement within datacenter operations; recommend solutions and assist in overseeing implementation.

•Assisted in the creation and maintenance of network and datacenter diagrams and detailed site documentation using Microsoft Visio.

•Performed operational tasks associated with datacenter implementation, migration and deployments utilizing remote hands.

•Configured, monitored, and maintained Windows and Linux systems using Nagios and Ansible.

Contractor (September 2017-July 2019)

Assignment with Intel Corporation

Data Center Technician

Location: Hillsboro, OR

•Worked on server projects with Apache Pass, Neon City, Westmere, Haswell, Broadwell, Skylake, and Cascade Lake

•Reproduced internal or external software or hardware to validate issues

•Assisted engineers to configure/debug network, scripting, kernel, firmware, power meter in Linux.

•Uses VNC, RDP or Putty to remotely connect to systems.

•Flashes all firmware to include BMC, IFWI and FPGA with fixed or soldered chips using UEFI or Dediprog devices

•Experienced with OS installation, configuration and updates with Linux Ubuntu, Fedora, CentOS, RHEL and Windows 2007, 2008, 2010

•Experienced setting up BIOS configuration such as configuring hyperthreading, power states, boot priority, IPMI, power management. I also confirm hardware settings by reviewing the system BIOS to review settings such as processor, hard drive, video and memory details.

•Configures and tests workloads using Tektronix and Agilent oscilloscopes, Yokogawa power meters, Agilent logic Analyzers, and Wireshark network analyzers.

•Strong knowledge with MS tools such as Teams, Visio, Excel, Access, Word, Project, OneNote and Exchange.

•Brought up Pre-Si environment, boards, assemble systems, set-up network, maintains tools, flash systems with the latest configurations, set-up and operations of NI testing equipment, test automation through scripts, data collection and report generation.

•Launched work-load applications, power & performance benchmarks and characterization tools, ensures they are running properly, monitoring system telemetry, collects telemetry data, and writes test reports describing results.

•Working knowledge with ordering, shipping, and receiving equipment and materials. In charge of shipping to and from within and without Intel using shipping memo. Familiar with ISMP.

•Backed up all data collection and staff data daily to Storage Area Network (SAN).

•Excellent communication and interpersonal skills, to excel as a liaison between the requestor and their data, to summarize, up-level, and explain in simple terms when needed

•High performer with a track record of significant accomplishments with strong cultural traits.

•Demonstrate strong leadership, stakeholder management and is a contributing Team Player

•Good facilitation skills and strategic thinking.

•Led between 5-10 employees.

•Supported hiring new candidates.

•Processed timecards for team bi-weekly.

•Updated team with new processes and procedures.

•Facilitated quarterly billing with Intel for contractors under my supervision.

•Strong written and verbal communication and good presentation skills.

•Driving continuous process improvement and people skills development (training).

Contractor (January 2008-September 2017)

Assignment with Intel Corporation

Engineering Technician and Operations Manager

Location: DuPont, WA. & Hillsboro, OR.

•Worked on server projects with Neon City 2-socket, Apache Pass 2-socket, Westmere, Haswell, Broadwell, Skylake and Xeon-D processors.

•Assisted engineers to configure/debug network, scripting, kernel, firmware, power meter in Linux.

•Reproduced customer malfunctions/issues. Installing operating system, firmware and device drivers on the same OEM based system (same chipset, CPU, memory configuration) to validate functionality.

•Uses VNC, RDP or Putty to remotely connect to systems.

•Experienced with OS installation, configuration and updates with Linux Ubuntu, Fedora, CentOS, RHEL and Windows 2007, 2008, 2010

•Experienced setting up BIOS configuration such as configuring hyperthreading, power states, boot priority, IPMI, power management. I also confirm hardware settings by reviewing the system BIOS to review settings such as processor, hard drive, video and memory details.

•Configures and tests workloads using Tektronix and Agilent oscilloscopes, Yokogawa power meters, Agilent logic Analyzers, and Wireshark network analyzers.

•Strong knowledge with MS tools such as Teams, Visio, Excel, Access, Word, Project, OneNote and Exchange.

•Configured Yokogawa WT-410, WT-510 and WT-610 power meters on System Under Tests (SUTs) to collect power metrics for manual testing.

•Responsible for packaging and receiving shipments from around the world.

•Performed cycle counts and inventory reconciliation on a weekly/monthly basis. Responsible for over $5 million in manufactured development systems.

References

***Available upon request

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