Project Manager Management

INDRAKALA VENUGOPAL

650-***-**** *********.*********@*****.*** Cupertino https://www.linkedin.com/in/indrakala-venugopal-5b4b9370

PROFESSIONAL SUMMARY

Experienced Project Management Professional (PMP) with over 24 years of expertise in the IT industry, including leadership roles in portfolio management, program management, project management, strategy formulation, and process optimization. Proven track record in delivering large-scale, high-impact projects across diverse sectors such as finance, asset management, clean energy, and telecommunications. Adept at managing cross-functional teams, streamlining operations, and implementing cost-reduction strategies through AI/ML, cloud adoption and Agile methodologies. Strong advocate for Diversity & Inclusion and a champion for innovative, customer-centric solutions.

CORE COMPETENCIES

●Project Management: Agile, Waterfall, Lean, Cross-functional Team Leadership, Stakeholder Engagement, ITIL framework

●Technology & Tools: Oracle, Sybase, Informatica, OBIEE, MongoDB, Microservices, Cloud Computing (AWS, Azure), ServiceNow,Clarity PPM, Microsoft Office 365

●Operational Excellence: TCO Optimization, Cloud Migrations, Infrastructure Governance, Vendor Management, Service level management, Capacity management

●Business Transformation: AI/ML, Digital Innovation, Process Automation, Risk & Compliance Management

●Leadership & Strategy: Diversity & Inclusion, Budget & Resource Management, Organizational Change Management, Stakeholder Engagement through Dashboards & Roadmaps

●Communication and Decision Making: Executive-Level presentations, Data Visualization & Storytelling (Power BI, Tableau), Agile & SAFe Program Reporting, Risk and Financial Reporting

PROFESSIONAL EXPERIENCE

Senior Technical Program Manager Visa Inc.: Nov 2022 – Jan 2025 California

Role(s): Senior Technical Program Manager, Scrum Master, Senior Portfolio Manager

●Led the planning, execution, and delivery of a complex technical program (Merchant Data Platform) focused on data infrastructure, artificial intelligence (AI), and machine learning (ML) technologies.

●Implemented and ensured adherence to the Scrum framework within the Merchant Data Platform program, coordinating with multiple teams, managing cross-team dependencies, and aligning Agile practices with technical goals.

●Collaborated with the Data and AI Platform program teams to support key areas, including portfolio management, workforce planning, program charters, project assurance, resource allocation, vendor management, and risk management.

●Managed pilot programs on Google Spanner, Vast Data and Generative AI initiatives for optimizing financial operations.

●Developed high impact presentations for senior management, leveraging portfolio dashboards, financial reports and risk heat maps to support data-driven decision making.

●Utilized visual storytelling techniques to convey software investment insights, resource allocation, and ROI analysis to leadership teams.

Technologies & Tools: Yugabyte, Redis Enterprise, Neo4J enterprise, Janusgraph, Hive, Cassandra, Redis Enterprise with bloom filter support, Tableau, Power BI, Confluence, Jira, Jira Align, Clarity PPM, ServiceNow

US Business Operations Lead Bovlabs: Nov 2021 – Oct 2022 California

Role(s): Senior Program Manager, US Business Operations Lead

●Supervised the country operations of a blockchain-based EV charging machine learning platform, optimizing operations for operators and EV owners.

●Defined business strategies for growth, including partnering with management teams to streamline operations and enhance customer experience.

●Delivered compelling presentations on product demos, program status, risks and dependencies using dashboards, data visualization tools and Agile roadmaps.

●Managed program timelines, deliverables, and stakeholder communications across multiple global time zones.

Technologies and Tools: React, React Native, Microservices, Blockchain, MongoDB, Spring Cloud, Zipkin, Hystrix, Canva, Microsoft Office 365

Vice President – Risk & Finance IT Credit Suisse: Nov 2015 – Jul 2019 Bangalore

Role: India Lead – End of Life Governance & Service Delivery

●Managed End of Life (EOL) Governance programs across Credit Risk and Finance IT functions, delivering cost-saving initiatives and cloud migration strategies.

●Spearheaded TCO reduction strategies, resulting in 1.5m CHF savings by consolidating services, optimizing vendor management, and evaluating cloud services for maximum adoption.

●Led a successful Windows 10 migration project with zero business impact across internal and external RFIT users.

●Risk and financial reporting for Portfolio Management and ROI analysis.

Technologies and Tools: Oracle, Sybase, SQL, Informatica, OBIEE, Linux, Windows, Cloud Platforms, Microsoft Office Suite, Tableau, ServiceNow

Project Manager Fidelity Business India Pvt. Ltd.: Oct 2006 – Oct 2015 Bangalore

Role: Project Manager – Asset Management, BPM, and Data Solutions

●Managed database and workflow solutions across Asset Management, including data management for investment professionals and workflow automation using XTRAC BPM.

●Led a team of 25 members to deliver high-quality solutions, achieving on-time delivery and adherence to SLAs.

●Focused on business process optimization and managed vendor relationships to ensure timely delivery of high-quality products.

Technologies and Tools: Oracle, Sybase, XTRAC BPM, Autosys, Solaris, Linux, Clarity PPM, ServiceNow

Technical Lead Wipro Technologies: Mar 2004 – Oct 2006 Bangalore

Role: Data Modeler / DBA / ETL developer

●Led data modeling and ETL development for multiple projects, including clients like Anheuser-Busch and MMA, delivering solutions in telecom and retail industries.

●Administered Oracle 9i databases and managed ETL scripts for complex data transformations and system migrations.

Technologies and Tools: Oracle, Datastage, Unix, Java, WebSphere, Er Studio

Project Lead IBM Global Services India: Oct 2000 – Mar 2004 Bangalore

Role: Project Lead – Global Ordering Platform, Customer Care Platform & Arcadia

●Led a project for British Airways (Arcadia) and managed system migration efforts for AT&T’s Customer Care Platform.

●Coordinated production support, code reviews, testing, and debugging efforts for high-profile client projects for Global Ordering Platform

Technologies: Oracle, C++, Visual Basic, Unix, WebSphere

Software Engineer Suntec Info Systems: June 1999 – Oct2000 Trivandrum

Software Engineer ARGM Software Solutions: Mar 1998 – June 1999 / Trivandrum

EDUCATION & CERTIFICATIONS

●Certificate Program in AI Business Strategy

Johns Hopkins University Dec 2024 – Feb 2025 (In progress)

●AI-Driven Leadership: Strategies for the future

Stanford Online Dec 2024 – Feb 2025

●Harnessing AI & ML: Make your business more effective and profitable

Stanford Continuing studies, Stanford Nov 2024

●Executive General Management Program (EGMP)

Indian Institute of Management, Bangalore (IIMB) 2010

●Project Management Professional (PMP)

Project Management Institute (PMI) 2008

●Bachelor of Engineering in Electronics & Communication

Calicut University 1998

TECHNICAL SKILLS

●Databases: Oracle 7.x, 8.x, 9i, 10g, Sybase, SQL Server, NCR Teradata

●Development & Automation: PL/SQL, SQL, Pro*C, Shell Scripting, Autosys, Toad, Mercury ITG

●Cloud & Data Solutions: AWS, Azure, Microservices, Blockchain, NoSQL (MongoDB), Google Spanner

●Business Tools: XTRAC BPM, OBIEE, Informatica, ER Studio, ClearCase, Canva, Office 365, Tableau, Power BI, OneNote, Sharepoint

●Operating Systems: Linux, Windows, Solaris, HP-UX, Unix

OTHER MAJOR HIGHLIGHTS

●India Lead, Diversity & Inclusion (D&I) Credit Suisse & Fidelity – Acted as a D&I representative at prominent diversity and inclusion conclaves during my tenures with both companies, promoting workplace diversity, inclusion, and raising awareness about fostering diverse work environments.

●Grace Hopper Conference Credit Suisse and Fidelity – Represented both organizations at the prestigious Grace Hopper Conference, the largest technical event for women and nonbinary individuals, during my tenures with each company.

●NASDAQ conference IBM Global services India – Part of women tech team presenting at NASDAQ

REFERENCES

Available upon request.

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