Digital Marketing Customer Service

Talia Smith

**** *** ***** **, ****** Texas

Phone: 832-***-****

Personal Email: **************@*****.***

School Email: *.*********@*******.***.***

Professional Summary

Hardworking and dynamic college student pursuing a degree in Business Marketing. I am skilled in customer service, digital marketing, and organizational tasks, with experience in retail, volunteer work, and brand promotion—my ability to manage time effectively and adapt to diverse roles while maintaining excellent communication and problem-solving skills. I aspire to leverage marketing and team-building skills to contribute to innovative projects and drive growth.

Skills

Team building and leadership

Strong communication abilities

Problem-solving and critical thinking

Organizational and time management skills

Adaptability and flexibility

Digital marketing and branding expertise

Experience

Kiss By a Bee – Manvel, TX

Digital Marketing Assistant

July 2023 – November 2024

Developed engaging content and interacted with followers on social media platforms to boost brand visibility.

Analyzed industry trends and competitors to identify marketing opportunities.

Monitored customer reviews for insights and improved brand messaging.

Managed order fulfillment by confirming orders, verifying customer details, and maintaining product quality.

Joe Vs SmartShop (HEB) – Houston, TX

Cashier

February 2024 – July 2024

Handled high-volume transactions daily while maintaining accuracy and efficiency.

Provided excellent customer service by assisting with bagging and resolving queries.

Maintained cleanliness around the store, including registers and recycling areas.

Assisted in restocking and front-facing products to improve the shopping experience.

Food Bank Volunteer – Houston, TX

Volunteer

2021 – 2023

Organized and labeled food boxes for efficient distribution.

Sorted and inspected food donations to ensure quality.

Supported loading and unloading activities to streamline operations.

Square Biz – Houston, TX

Retail Associate

2018 – 2020

Restocked merchandise and maintained organized displays.

Processed customer orders and operated heat press equipment for custom clothing.

Assisted customers in selecting items, providing personalized shopping experiences.

Education

Texas Southern University – Houston, TX

Undergraduate in Business Marketing

3.6 GPA

Expected Graduation: May 2027

Furr High School – Houston, TX

High School Diploma

September 2019 – May 2023

Graduated with a 3.9 GPA

Completed the Technology Pathway in Career and Technical Education (CTE).

Awards and Certifications

Certificate of Recognition in Adobe Professional Certified

Food Handler License

TBAC License

Certificate in Video Editing using Adobe Premiere

Certificate of Recognition for AP Human Geography

Honors with a 3.9 GPA

Perfect Attendance Awards

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