Customer Service
Resume:
Associate Of Applied Science:
Aircraft Maintenance Technology
Community College Of The Air
Force
Montgomery, AL
Some College (No Degree):
Management Information Systems
Park University
Kansas City, MO
************@*****.***
Lansing, MI 48912
Skills
Performance monitoring and
tuning
•
• Incident management
• Containerization technologies
• Windows server administration
• Disaster recovery planning
• Configuration management
• Project oversight
• Virtualization technologies
• Resourceful nature
Education And Training
Dynamic Infrastructure Engineer with a proven track record at Emergent BioSolutions, excelling in incident management and demonstrating a resourceful nature. Expert in virtualization technologies and performance tuning, I've led significant upgrades and implementations, enhancing system efficiency and resolving complex issues with a focus on achievement. Emergent BioSolutions - Infrastructure Engineer
3500 N. Martin Luther King Jr Blvd, Lansing, MI
12/2010 - 08/2023
Enprotech Corp - Information Systems Analyst
Lansing, MI
01/2010 - 09/2010
Rapid-Line Inc. - IT Systems Administrator
Grand Rapids, MI
07/2009 - 01/2010
David McKenna
Summary
Experience
Managed project to upgrade Cisco Unified Communications Manager from 9.x to 11.x
•
• Implemented Cisco IM & Presence and WEBEX
• Implemented VMWare Horizon 7.x virtual desktop environment. Assisted in the implementation of virtualization technologies such as VMware vSphere and VMware Horizon.
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Investigated incidents reported by users or detected by monitoring tools in order to identify root cause analysis.
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Handled troubleshooting tasks for Local Area Networks, Wide Area Networks, and voice systems to reduce network connectivity problems.
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• Performed troubleshooting tasks related to system outages or operational errors.
• Resolved complex incidents escalated from other team members or customers.
• Tested, maintained and monitored computer programs and systems.
• Troubleshot program and system malfunctions to restore normal functioning.
• Installed system updates, patched programs, and optimized functionality. Conducted basic troubleshooting to isolate and diagnose common system problems.
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Performed routine maintenance on servers to ensure optimal performance of the IT infrastructure.
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Coordinated with vendors for timely procurement of new equipment or replacement parts when needed.
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Provided technical support to users regarding hardware, software, and networking issues.
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TEKsystems - IT Systems Administrator
Lansing, MI
09/2008 - 03/2009
Dart Energy Services - Business Analyst
Mason, MI
12/2005 - 05/2008
References available upon request.
Conducted basic troubleshooting to isolate and diagnose common system problems.
•
Updated firmware on server hardware components when necessary for improved stability and performance.
•
• Implemented and provided technical support for voice services and equipment.
• Diagnosed, troubleshot and resolved hardware and system problems. Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
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• Recognized by management for providing exceptional customer service. Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
•
• Implemented Cisco Call Manager and Unity Voicemail.
• Performed Disaster Recovery Testing
References
Contact this candidate