Customer Service Support
Resume:
M
Kenaya Miles
************@*****.***
Douglasville, GA 30134
SUMMARY
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
SKILLS
Fast Learning
People Person
Fast Typer
Great Customer Service
Creative
EXPERIENCE
Housekeeper
Lithia Springs, Georgia
Marriott by Fairfield inn/ Aug 2021 to Aug 2024
Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
Cleaned bathrooms, including toilets, tubs, showers and sinks.
Changed bed linens and towels, tidied up rooms.
Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
Work From Home Agent
Apple/ Jul 2022 to Nov 2023
Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
Answered incoming calls in a timely manner and provided accurate information on products and services.
Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
Cashier
Atlanta, GA
Georgia Tech/ Jul 2022 to Nov 2022
Greeted customers and answered any questions they had about the store's products and services.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Wait Staff/ Cashier
Baltimore, Maryland
Oak Crest Retirement Home/ Mar 2019 to Jun 2020
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Issued receipts, refunds, credits or change due to customers.
Balanced daily transactions on a computerized point-of-sale system.
Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
EDUCATION AND TRAINING
High School Diploma
Pebblebrook High School May 2021
Mableton, GA
Some College (No Degree)
Georgia State University
Atlanta, GA
Major in: Teaching English as a second language
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