Inventory Management Customer Service

George Semper

Data Analyst

Atlanta, United States / 646-***-**** / *******@*****.***

Professional Summary

Analyst with over 14 years of diverse experience in project management, data analysis, telecommunications, service, and team collaboration. Proficient in Data Analytics, SQL, and data visualization, with a strong foundation in business intelligence and data cleaning. Leverages analytical skills and collaborative spirit to drive data-driven decision-making and enhance operational efficiency.

Work Experience

JUL 2022 - OCT 2024 ATLANTA

JAN 2015 - MAR 2020 ATLANTA, GA

JAN 2014 - DEC 2014 ATLANTA, GA

Service BDC Associate (7/22 – 10/24), Sonic Automotive (BMW Global Imports).

As a Service BDC Associate. This position is responsible for generating sales appointments and tracking customer interest, utilizing Lead management tools, CRM software, inventory management applications, and finance and incentive programs.

Analyzed customer needs and dealership offerings, utilizing inventory management applications to optimize service recommendations and enhance satisfaction

Partnered with the service team to streamline appointment scheduling, improve operational efficiency, and reduce customer wait times

Design and Deployment Engineer, Park-n-Fly

Support numerous sites across the U.S. working with the appropriate applications, operating systems, networks, and tools for deploying, developing, and engineering PNF sites.

Planning through stages of implementation and maintenance support.

Orchestrated deployment and maintenance of PNF sites across the U.S., leveraging diverse applications, systems, and networks. Implemented robust monitoring solutions.

Provided troubleshooting initiatives, conducting on-site integrations nationwide. Resolved complex issues, ensuring seamless operations and client satisfaction.

Fostered strong team collaboration and client relationships. Developed comprehensive documentation for future reference, enhancing knowledge transfer.

Contractor, Alcatel-Lucent

Primary responsibilities for this role were to assist Consultant staff with the process, and analysis tools, to support stakeholders and staff.

Alignment of the RACI model and NetCracker (TOMS)Partnered with cross-functional teams to integrate new network solutions, fostering seamless communication across Alcatel-Lucent's diverse projects.

Analyzed processes, tools, and metrics to support consultants. Gathered requirements, collected data, and validated with stakeholders for informed decision-making.

Partnered with cross-functional teams to integrate network solutions, enhancing communication across diverse projects and aligning the RACI model with NetCracker.

Teamed to provide executive-level PowerPoint slides, facilitating clear communication throughout the organization and supporting key business decisions.

FEB 2013-DEC 2013 OVERLAND PARK, KS

MAR 2010 - JUN 2012 ATLANTA, GA

Contractor, Ericsson / Sprint

Derived streamlined network-facing application support directives and enhanced operational system reliability. Implemented efficient troubleshooting protocols for NetCracker technology.

Fostered strong partnerships with cross-functional teams to ensure seamless integration of network applications. Facilitated knowledge transfer sessions.

Meticulously documented software configurations and support processes. Conducted thorough system audits to identify and address potential vulnerabilities.

Optimized NetCracker and Cisco IP Solution Center applications, enhancing system reliability. Implemented robust troubleshooting protocols for network-facing software.

Lead Production Support on issue escalation

Senior Systems Operations Support Engineer, Intelsat

Instrumental in the development, implementation, and support of NetCracker as an engineering, inventory, and configuration management system. This integration included full life cycle development, and production support of Network applications, systems, and vendors.

Provided configuration of network management applications, processes, and procedures to include mapping development and data analysis of enterprise networks. Led cross-functional projects to upgrade critical infrastructure resulting in substantial improvements in network stability and customer satisfaction.

Conducted system audits, identifying and resolving potential vulnerabilities. Maintained comprehensive documentation for seamless knowledge transfer.

Integrated NetCracker system, managing full lifecycle development and UAT testing.

Provided multi-level application support and vendor relations.

Configured network management applications, developed mapping processes, and analyzed enterprise network data. Maintained comprehensive system documentation.

Skills Data Analysis with Excel, R, and Tableau (Skillful) Project management (Experienced) ng for data scraping (Novice) SQL proficiency

Data visualization (Skillful) Data cleaning

Business intelligence

Education

FREDERICKSBURG, VA BS - Computer Science, Strayer University-Virginia

Information Systems

FEB 2015 - SEP 2017 HERNDON, VA

MBA, Strayer University-JWMI

Master of Business Administration, Graduate with Distinction Jack Welch Management Institution

Certifications Google Analytics Certified, 2024 Scrum Master Certification, 2021

Pyt

hon program

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