customer service, criminal justice degree

Tina Schmidt

Lindon, UT***** 620-***-**** ********@*****.***

Professional Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Work History

Security Shift Supervisor, 07/2015 - 12/2023

Kansas Department Of Corrections – Larned, KS

Ensured a high level of customer satisfaction by addressing concerns promptly and professionally.

Maintained a safe environment for employees and visitors through diligent patrolling and monitoring of premises.

Resolved conflicts among team members swiftly, maintaining a harmonious work environment conducive to productivity.

Supervised 30 employees and performance of tasks and managed 650 offenders.

Assistant Shift Supervisor, 07/2011 - 07/2015

Kansas Department of Corrections – Larned, Ks

Conducted effective training programs and consistent performance evaluations.

Implemented safety protocols to minimize workplace accidents, promoting a safe environment for all employees.

Trained annual and basic employees in all security procedures and tasks to enable success in each job.

Education

Bachelor of Science: Criminal Justice, 10/2006

American InterContinental University - Hoffman Estates, IL

Associate of Applied Science: Buisness, 10/2005

American InterContinental University - Hoffman Estates, IL

High School Diploma: 05/1980

Ulysses High School - Ulysses, Kansas

Skills

Computer skills

Scheduling management

Access control

Policy enforcement

Volunteer work

Assisted with special events and programs.

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