Technical Support Systems Administrator
Resume:
Kusiima Kenneth
Kololo Archer Road, Plot **
Kampala, Uganda
**********@*****.***
03.13.2025
Hiring Manager
Unifi Africa
Kampala, Uganda
Subject: Application for IT Officer Position
Dear Hiring Manager,
I am excited to apply for the IT Officer position at Unifi Africa. With over seven years of experience in IT administration, network management, and cybersecurity, I am eager to bring my expertise to your dynamic team. My background in managing IT infrastructures, coupled with hands-on experience in PBX systems, DHCP, IP configurations, DNS, and Google Workspace, aligns well with the requirements of this role. As a Systems Administrator at Birungyi, Barata & Associates, I managed Windows Server environments, configured LAN/WAN networks, and implemented cybersecurity protocols to safeguard business operations. Additionally, my tenure at Infosec Technologies enhanced my technical support capabilities, ensuring optimal system functionality and security. My proficiency in networking, coupled with strong problem solving skills, allows me to efficiently troubleshoot IT issues while maintaining high service standards. Beyond my technical skills, I am a proactive team player with a keen eye for detail. I hold a Bachelor’s degree in Networking and Information Security and industry-recognized certifications, including CompTIA Security+ and Network+, demonstrating my commitment to continuous learning and IT best practices. My ability to collaborate across teams and implement IT solutions that improve operational efficiency makes me a strong candidate for this role.
I am excited about the prospect of contributing to Unifi Africa’s mission of leveraging technology to enhance financial services.
I welcome the opportunity to discuss how my skills and experience align with your needs. Please feel free to contact me at your convenience. Thank you for your time and consideration.
Best regards,
Kusiima Kenneth
KUSIIMA KENNETH
Kololo Archer Road Plot 14 • 256-********* • **********@*****.*** Results-driven IT Administrator with over 7 years of experience in managing and supporting IT infrastructure, network administration, and cybersecurity. Adept at troubleshooting technical issues, implementing security measures, and optimizing system performance to ensure seamless business operations. Experience
Birungyi, Barata & Associates Systems Administrator December 2016 – Jan 2025
Responsible for the overall management, security, and optimization of the firm’s IT infrastructure. Key Responsibilities:
• Administer and maintain Windows Server and VMware environments.
• Implement and manage security protocols to protect data, networks, and systems from cyber threats.
• Configure and maintain LAN/WAN networks, firewalls, routers, and switches to ensure connectivity and security.
• Conduct system performance monitoring, software updates, and hardware maintenance.
• Perform compliance assessments, security audits, and vulnerability management.
• Provide technical support and training to employees on IT systems and applications.
• Oversee software licensing to ensure legal and operational compliance.
• Maintain thorough documentation of system configurations, updates, and IT policies. Infosec Technologies Technical Support & Maintenance 2015 – November 2016
Provided high-quality IT support services to clients while ensuring optimal system functionality and security.
Key Responsibilities:
• Managed and maintained the company’s IT infrastructure, including servers, networks, and workstations.
• Monitored and implemented cybersecurity procedures to prevent threats.
• Supported VMware and Windows Server infrastructure.
• Delivered technical support and training to employees and clients.
• Developed and enforced IT policies to ensure compliance and best practices.
• Collaborated with vendors and service providers for IT solutions and procurement. TECHNICAL SKILLS
Operating Systems
• Proficient in Windows Server, Linux (Ubuntu, CentOS), and macOS. Networking
• Strong knowledge of TCP/IP, DNS, DHCP, VLANs, and VPNs.
• Experience in network configuration, routing, and firewall management.
• Cybersecurity & Risk Management
• Expertise in threat detection, compliance auditing, and vulnerability management.
• Familiar with SOC monitoring, SIEM solutions, and security frameworks. Disaster Recovery & Backup
• Skilled in backup solutions such as Veeam, Acronis, and Windows Backup.
• Ensuring data integrity and system recovery in case of failures. SOFT SKILLS
• Problem-Solving – Strong analytical and troubleshooting skills.
• Communication – Clear and concise technical and non-technical communication.
• Client Support – Excellent customer service and end-user support.
• Adaptability – Quick learner, stays updated with new technologies.
• Team Collaboration – Works effectively in team environments. CERTIFICATIONS & EDUCATION
Certifications:
• 2025 – CC0101EN: Cloud Computing (IBM - edX)
• 2024 (Ongoing) – Data Science & Machine Learning (MIT Institute for Data, Systems & Society - IDSS)
• 2023 – Cybersecurity: Managing Risk (Harvard University)
• 2022 – CompTIA Security+
• 2020 – CompTIA Network+
• 2019- TITUS Data Classification (Administrator Training Certificate)
• 2018-Fundamentals of Digital Marketing (Google Digital Garage)
• 2018 – Diploma in Customer Service (Alison Education Company) Academic Background
• 2019- 2023 – Bachelor's in Networking & Information Security (Atlantic International University)
• 2018-2020 DIPLOMA IN CUSTOMER SERVICE (ALISON EDUCATION COMPANY)
• 2008- 2010 Uganda Advanced Certificate of Education (U.A.C.E)
• 2004-2008 Uganda Certificate of Education (U.C.E) CONTINUOUS LEARNING & PROFESSIONAL DEVELOPMENT
• Committed to ongoing professional growth through industry workshops, webinars, and certifications.
• Staying updated with emerging technologies and best practices in IT administration and cybersecurity. References:
Martin Mbanza Kalemera
Partner at Birungyi Barata and Associates
Email: ******@**************.**.**
Osbert Kanyesigye
Director InfoSec technologies
Email: ******@*************.***
Name:
Address:
Course Level:
School:
Transfer Credits [A] : 80
CourseCode
Transfer Credits [B]
TERM One
EAR 221
ETE 228
DMA 226
CIN 214
Term One GPA
TERM Two
ISE 247
ISY 247
EDI 222
BIN 214
Term Two GPA
TERM Three
IGO 244
ITE 248
TPR 287
BCO 211
Term Three GPA
TERM Four
BNE 216
NFI 262
LCCFE 212
OCO 261
Term Four GPA
TERM Five
IIT 231
CIN 204
TOR 286
CIS 202
Term Five GPA
TERM Six
AQU 217
CDE 212
CIN 614
SUP 278
Term Six GPA
TERM
Seven PPR
277 TDF
330
Term Seven GPA
Transcript
Kenneth Kusiima Student ID: UB76795SNE85988
ARCHER ROAD KOLOLO PLOT 14 Gender: Male Date of Birth: 5 May 1990 SS/ID:
Completion Date: Pending
Undergraduate Program: Bachelors
Science and Engineering Major: Networking and Information Security Basis of the Transfer:
Course Description
Enterprise Architecture and IT Infrastructure
Emerging Technologies and Innovation
Data Management and Warehousing
Cybersecurity and Information Assurance
IT Service Management and Operations
Information Systems Project Management
E-Commerce and Digital Marketing
Business Intelligence and Analytics
IT Governance and Risk Management
Information Technology Management
Thesis proposal
Basics of computer and office application
Basics of Networking
Practical Network Firewalls
Constructive Feedback.
Organization Computer System Administration
Introduction to Information Technology
Communication and Investigation (Comprehensive Resume) Organization Theory (Portfolio)
Experiential Learning (Autobiography)
Academic Evaluation (Questionnaire)
Curriculum Design
Fundamental Knowledge (Integration Chart)
Setting up a company firewall (pfsense)
Window installation
Final Program Evaluation
Transcript Summary
Total Transfer Credits A + B
Total Credits Earned
Date Printed:
Credits
3
3
3
3
12
3
3
3
3
12
3
3
3
3
12
3
3
0.25
3
9.25
3
2
1
1
7
1
3
1
3
8
2
3
5
Credits
65.25
80
145.25
Grade
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
B
A
A
A
A
Pass
A
06/24/2024
Points
12
12
12
12
48
12
12
12
12
48
12
12
12
12
48
12
12
1
12
37
12
8
4
4
28
4
9
4
12
29
8
3
20
Points
258
Page 1 of 2
GPA
4.00
4.00
4.00
4.00
4.00
3.62
4.00
GPA
3.95
Atlantic International University
DEGREE AWARDED: In Progress
:NOTES
.REJECT DOCUMENT IF SIGNATURE BELOW IS DISTORTED
Copy of Original Record Not Valid unless issued by the Office
.of the Registrar with the signature of the Registrar and the University Seal END OF TRANSCRIPT
Academic Records &
Degree Verification
Transcript
Name: Kenneth Kusiima Student ID: UB76795SNE85988 Date Printed: 06/24/2024 Address: ARCHER ROAD KOLOLO PLOT 14 Gender: Male
Date of Birth: 5 May 1990
SS/ID:
Completion Date: Pending
Course Level: Undergraduate Program: Bachelors
School: Science and Engineering Major: Networking and Information Security
Basis of the Transfer:
Page 2 of 2
Transcript
Name: Kenneth Kusiima Student ID: UB76795SNE85988 Date Printed: Address: ARCHER ROAD KOLOLO PLOT 14 Gender: Male
Date of Birth:
SS/ID:
5 May 1990
Completion Date: 23 june 2023
Course Level: Undergraduate Program: Bachelors
School: Science and Engineering Major: Networking and Information Security
Basis of the Transfer:
Atlantic International University
DEGREE AWARDED: In Progress
:NOTES
.REJECT DOCUMENT IF SIGNATURE BELOW IS DISTORTED
Copy of Original Record Not Valid unless issued by the Office .of the Registrar with the signature of the Registrar and the University Seal END OF TRANSCRIPT
06/24/2024
Academic Records &
Degree Verification
Page 2 of 2
12 th January 2018
kusiima kenneth
07/06/2017
AST YXT XLQ https://learndigital.withgoogle.com/link/1qsdpcedm9 s Cybersecurity: Managing Risk in the Information Age Kusiima Kenneth
July 2023 - September 2023
364320
Issued on: 11 October 2023
Verified Certificate
Issued March 12, 2025
Valid Certificate ID
210c4da2fc314f68bd9f80821b879dd2
This is to certify that
Kenneth Kusiima
successfully completed and received a passing grade in CC0101EN Introduction to Cloud Computing
a course of study offered by IBM, an online learning initiative of IBM.
Rav Ahuja
AI and Data Science Program Director
IBM
3/12/25, 7:18 AM IBM CC0101EN Certificate edX
https://courses.edx.org/certificates/210c4da2fc314f68bd9f80821b879dd2?_gl=1*1wfg7el*_gcl_au*Njg5Nzc2NjY0LjE3Mzk4OTAyMTI.*_ga*MTg3ODY4MzEyOC4xNzM5ODkwMTU4*_ga_D3KS4KMDT0… 1/1 Project Management Foundations
Course completed by Kenneth Kusiima
Jun 26, 2024 at 06:12PM UTC
Top skills covered
Project Management
Instructional Delivery Method: QAS Self Study
In accordance with the standards of the National Registry of CPE Sponsors, CPE credits have been granted based on a 50-minute hour. LinkedIn is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its web site: www.nasbaregistry.org Field of Study: Business Management & Organization Program: National Association of State Boards of Accountancy (NASBA) Registry ID: #140940
Continuing Professional Education Credit (CPE): 8.80 Certificate ID:
81cf77e8807ce7fd9ade7fee2942a2e0dc5adfeeb4ab9a20cba662e119a7c5e4 Head of Global Content, Learning
KUSIIMA KENNETH
has successfully completed the requirements to be recognized as COMP001020193453
CAREER ID
Code: SFRY0QMBJDFQ1V5K
Verify at: http://veri昀礀.Com
嬀一:twork氀氀.
CERTIFIED
TODD THIBODEAUX
President & CEO
November 18, 2020·
DATE CERTIFIED
KUSIIMA KENNETH
has successfully completed the requirements to be recognized as COM POO 102*******
CAREER ID
Code: 407JBCKJ1GF4Y䬀堀7
Verify at: http:/ 瘀erify.Com TIA.a
curit礀伀™
CERTIFIED
TODD THIBODEAUX
President & CEO
July 22, 2022
DATE CERTIFIED
Project Management Foundations
Course completed by Kenneth Kusiima
Jun 26, 2024 at 05:28PM UTC
Top skills covered
Project Management
The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.
Program: PMI® Registered Education Provider
Provider ID: #4101
Activity #: 41015ZTOKN
PDUs/ContactHours: 3.25
Certificate ID:
2c9a1a3504a055364ef8753752d56ccdf03b313332999fed9986fe744e908487 Head of Global Content, Learning
Contact this candidate