Salesforce Administrator
Resume:
HAMZA KHAN
SALESFORCE ADMINISTRATOR
Farmers branch, Texas
***********@*****.***
QUALIFICATIONS PROFILE
Innovative and technical professional with strong background and expertise in all facets of software development life cycle, from initial analysis and conceptual design to implementation, quality review, and enhancement. Concept-to-execution Salesforce, with strong knowledge and excellent skills in utilizing Agile and Scrum process, framework, and methodologies to support the development and delivery of complex custom workflows, maintaining data architecture, and integrating with other systems. Highly effective leader, with outstanding skills in collaborating with cross-functional teams to ensure the Salesforce CRM aligns with the needs of each team and effectively bridging technical capabilities with business requirements across various functions.
Articulate communicator, with multilingual fluency in English, Urdu, and Hindi. AREAS OF EXPERTISE
Salesforce CRM administration
Salesforce Lighting Experience
Workflow automation
Data management and architecture
Dashboard creation
Security model implementation
Release management and testing
User training and support
Performance optimization
Process Improvement
Agile and Scrum Development
Requirement Gathering and Client Needs
Assessment
PROFESSIONAL EXPERIENCE
GLOBAL FINANCIAL & INSURANCE SERVICES, FARMERS BRANCH, TX Salesforce Administrator March 2023–Present
● Analyzed business requirements and Salesforce profile, permission sets and roles.
● Organized and transformed data for migration to Salesforce platform.
● Customize standard objects and design solutions for business needs.
● Develop custom objects, tabs, validation rules, workflows, and page layouts.
● Create and configure reports and dashboards tailored to user profiles.
● Manage data mapping and migration from legacy systems to Salesforce using Data loader.
● Install and configure AppExchange solutions; provide operational support.
● Implemented automation process that reduced data entry time, allowing the sales team to focus more revenue-generating activities.
● Train new users on system functionalities and address user issues. COMMUNITIES FOUNDATION OF TEXAS, DALLAS, TX
Salesforce Administrator Jan 2022–Dec 2022
● Analyzed business requirements and customized Salesforce profiles, permission sets, and roles.
● Created and customized reports, and dashboards to provide insights and support business decision-making.
● Developed custom objects, workflows, and validation rules.
● Designed and implemented automation solutions using Process Builder, and Flow to optimize business processes.
1 Page
HAMZA KHAN
SALESFORCE ADMINISTRATOR
Farmers branch, Texas
***********@*****.***
● Monitored system performance, identified areas of improvement, and implemented best practices to enhance platform efficiency.
● Collaborated with cross-functional teams to gather requirements and implement solutions that meet business needs.
● Defined object relationships and created junction objects for data connectivity.
● Created Knowledge Base articles and provided technical training to team members.
● Maintained test coverage for classes and triggers, supported deployment activities. MONERIS SOLUTIONS, TORONTO, CA
Jr. Salesforce Administrator and Product Owner.Jun 2020–Dec 2021
● Collaborated with cross-functional stakeholders to gather and prioritize business requirements for Salesforce enhancements and implementations.
● Defined and communicated the product vision, ensuring alignment with organizational opportunities for new features integration and systems optimizations.
● Developed and maintained a comprehensive product roadmap, identifying opportunities for new features and integration.
● Partnered with technical teams to oversee the design, development, and deployment of the Salesforce solutions.
● Crafting epics, features, and user stories within the JIRA framework to facilitate efficient project management and communication.
TECHNICAL SKILLS
Microsoft Applications Word, Excel, PowerPoint, Visio, and Outlook Software and Systems Salesforce platform
Methodologies Waterfall, Agile, and SAFe
Database Microsoft Access and SQL Server, CI/CD Pipeline Testing and Bug Reporting Tools JIRA
EDUCATION AND CREDENTIALS
Certified Salesforce Administrator, 2024
Associates of Business Management, Collin College McKinney, TX 2024 Bachelor of Business Administration York University, Toronto, Canada 2021 2 Page
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