Master Training Instructor

LAURA CUDA

*** ******* **** ***** ***, Pa ***** · 717-***-****

*********@*****.***

Leadership: Effectively motivates, trains, and support subordinate develop; excel in problem solving skills. Sets achievable, useful, and realistic goals that support department/organizational goals and objectives.

Team Work: Reinforce others' efforts, meets personal commitments to complete the teams' overall objectives. Accepts and offers team direction. Consistently assess tasks to streamline effective technique, enhance team morale and effectiveness.

Responsibility/Accountability: Demonstrates the understanding and ability to act in the best interest of the Organization. Consistently demonstrates the ability to take responsibility and make decisive choices that lead to positive remedial measures and/or offer plausible solutions. EXPERIENCE

Defense Logistics Agency (DLA), New Cumberland, PA Jan 2018 – Oct 2024 Management and Program Analyst

Delegated in March 2018 and re-delegated October 2018 to act as a Program Manager for DLA Human Resources Services (DHRS) Government Purchase Card (GPC) program. By this appointment, I am charged in complying with applicable governing regulations, agency policies, and departmental procedures. I serve as the primary point of contact between internal personnel with external vendors to communicate the fluid processes of using the GPC as a vehicle of payment for training. Interpret Department of Defense (DOD) instruction, DLA Instruction (DLAi), and GPC guidebook regulations to determines if the requirements governing the training program meet the request of the training event. Identify risk versus reward to assess variable constraints as it relates to utilizing government funding that will support conditional employment job roles. Seek legal justification to provide formal guidance on the proper use of the GPC program to executive leadership, departmental management, leaders, and employees.

Played a key role during organizational audits conducted biannually to ensure the GPC program is adhering to policy and procedures. Prepare and maintain purchase packets with detailed evidential matter to justify each purchase during audits and preserve compliance with standing practices.

Collaborate with the GPC Team on process improvements, interpretation of new rules, guidelines, and directives. Engaged in a wide variety of analytical and evaluative duties addressing the management, integration, and controls required in the execution of assigned programs; a full range of duties include carrying out the planning, organizing, and execution of the GPC for training program

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Defense Logistics Agency (DLA), Tracy, CA & New Cumberland, PA Sept 2013 – Jan 2018 General Supply Specialist

As an Instructor and Course Manager for the Transportation provided training in effort to our support warfighters by instructing 6 courses to teach methodology of procedures coupled with computer processes. Executed training via Video Tele-Conferencing (VTC), Face-to-Face, one on one workshops, Jabber, and Business Skype to support the implementation of new computer technologies that supplement and enhance traditional production practices. I collaborated with policy holders (Subject Matter Experts) who were process owners and course- related instructions. To take it a step future, as workforce integration I spend time in the warehouse environment at each of the 26 Distribution sites world-wide to review and understand the processes that are taught in each course. Managed and performed major updates (as necessary), general course maintenance, implementation of new course content, administration procedures, and scheduling course deliveries for Transportation courses. I continually strive to be part of the team through the ability to work on displaying a professional attitude and being flexible with the ever-changing requirements (i.e. course deliveries, cancellations, add-ons, Standard Operating Procedures

(SOP) processes, and Travel Caps).

Coordinated with various departments (Operations, Policy, and Information Technology) to advise shortcomings from the ground level and provide expertise changes that are consistent with both business policy and efficient system performance. Defense Logistics Agency, San Diego, CA July 2011- September 2013 Project Manager

Projects that I either participated in or led:

• Proficient in identifying deficiencies within the logistics support plans between DLA and Fleet Readiness Center Southwest (FRCSW). Collaborating to resolve and coordinate an agreement with customers in the form of a Standard Operating Procedures (SOP) to handle and transport high-dollar high-value inventory.

• Responded to after-hours phone calls and emergency alerts indicating material issuance/delivery is required for an Emergency Supply Operation Center (ESOC) shipment for a warfighter's Aircraft on Ground (AoG).

• Improved customer readiness by consolidated Raw Stock within a month beginning with the concept of operations, consolidating line-item into one location, and issuing materiel to the customer with delivery services reduced customer wait time from 17 days to 3 days.

• Evaluated contractual-based incoming shipment for customers using Wide Area Work Flow (WAWF) as the primary source of retrieving the contract agreements. The purpose was to evaluate the relationship between customer requirements and shipped material, review the shipments for accuracy, and approve or annotate discrepancies in WAWF as a certifier.

• Participated in the pilot team that introduced and training a new computer-based software system to the workforce, goals included evaluating training materiel and providing feedback for the best fit for the processes of Receiving, Inventory Accuracy, Warehousemen, and Stow & Issue and Transportation.

• Performs weekly analysis for a unit cost between three Navy Computer Programs to ensure that the customer is correctly charged for materiel and materiel that is ordered from the vendor is received correctly.

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• Prepare weekly reports with charts to identify operations strengths and possible weaknesses; continuously running risk management scenarios for future operational improvements. Resolves high-priority logistics, supply, distribution, information or service problems through personal action or immediate coordination with DLA activities by advice commanders and military services program manager of new and pending changes in DLA.

• Assisted Management in reducing 450+ work orders backlog to a workable daily 20 10) worker orders over 6 weeks through overtime and credit hours; creating the ability to maintain transparency with the customer.

• Mapped new operational processes for Repairable Condition Material, Raw Stock Document Delivery Services, and Small Parcel pickup and Delivery Routes. One of eight personnel on the consolidation project- conducting a study to consolidate 3 warehouses into a single facility to streamline the processes of delivering customers material on time, for 10 months.

EDUCATION

Bachelor of sciences: business management, university of phoenix. GPA: 3.08 - Graduated: March 2014

Masters in Management: Human Resource Management, American Military University. GPA: 3.86 – Graduated: February 2020

CERTIFICATES

Lean Six Sigma Green Belt, 2010

Action Officer, 2014

Employee Relations for Managers, 2015

Virtual Instruction, June 2016

Employee and Labor Relations and Organizational Programs, 2016 Employee and Labor Union and Collective Bargaining, 2017 Employee and Labor Behavior and Disciplinary Issues and Resolutions, 2017 Finance Core Process, 2018

Federal Appropriations Law, 2019

Leadership and Management Skills, 2019

AWARDS

Two Citations

Five Letters of Appreciation

Letter of Commendation

Employee of the Quarter: 3rd Quarter, 2005 & 1st Quarter, 2013 4

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