Customer Service Team Lead
Resume:
Areatha Wilson
Contact
Texas City *****
********@*****.***
Objective
To build a focused and successful team through motivation and positivity in a thriving company.
Education
MTI- Friendswood
Associate’s degree in Computer Aided Business
Key Skills
Management
Computer Skills
Customer Service
Experience
AUGUST 2024-PRESENT
Retail Team Lead Goodwill Houston
Assume management responsibilities including opening/closing and all day to day store operations. Manage and influence team by communicating clear company goals daily, weekly and monthly. Accurately and efficiently complete all sales transactions and maintain proper cash accountabilities at Point of Sale registers/safe. Ensure the proper handling and processing of incoming donation flow in and out of the store according policies and procedures. Accurately operate store systems and ensure financial and statistical counts are completed (donor counts, production standards, etc.).
APRIL 2020 - NOV 2023
Resident Advocate Bay Area Turning Point
Provided crisis intervention assistance to residences and callers. Oversaw the safety and welfare of residents and facilities. Documented patient information in client files and communication logs.
JAN 2015 – MARCH 2020
Texas Health and Human Services TWA III
Determined eligibility of applicants for state benefits. Completed cases in a timely fashion by providing administrative support.
FEB 2000 – DEC 2015
HH Apartments On Site Manager
Verified all potential information for occupancy and recertification. Supervised a team of 3 employees and 180 units. Handled daily operations with strong leadership.
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