Customer Service Representative

PROFILE

Dedicated Customer Care Representative offering 2+ years of experience providing exceptional service and resolving customer issues. Skilled listener focused on understanding needs and delivering caring solutions. Pursuing a Bachelor's in International Studies, applying new skills to elevate customer experiences. Known for calm demeanor when navigating tense situations. Leveraging excellent communication abilities and dedication to provide positive outcomes. SKILLS

Customer Service & Support Critical Thinking CRM Tools Process Improvement Emotional Intelligence Effective Communication Complex Problem Solving Team Work PROFESSIONAL EXPERIENCE

Customer Service Representative, Duoduo Technologies

•Maintained a 95% customer satisfaction rate by actively listening to customer needs and resolving concerns with empathy.

•Identified trends in customer issues by analyzing support tickets to highlight recurring problems; proposed new knowledge base articles and training to reduce future incidents by 15%.

Mar 2022 – Nov 2022

Ikeja, Lagos

•Collaborated cross-functionally to implement new chatbot technology, decreasing customer wait times by 20%.

•Created a standardized onboarding process for new customer service hires, including training guides, knowledge tests, and a mentoring program. Sales Representative, Designs By MOH

•Boosted sales performance by building strong customer relationships, delivering tailored presentations, and effectively conveying product values.

•Analyzed sales data and trends to identify high-value prospect categories, increasing qualified leads by 30%.

Apr 2021 – Feb 2022

Lagos, Nigeria

•Designed and delivered a comprehensive training program for new sales reps, improving ramp-up time by 25%.

•Led the development of new sales enablement tools and customized CRM dashboards to enhance sales processes and visibility.

EDUCATION

B.Sc History and International Studies, Delta State University Nov 2022 – present Delta, Nigeria

CERTIFICATES

Google Data Analytics

Spreadsheets, SQL, Tableau, and R

AWARDS

Accelerated Jobberman Soft Skills Training, Jobberman

•Skills: Personal Effectiveness and Time Management, Effective Communication, Emotional Intelligence and Team Work

18 Feb 2023

HAUWA YAHAYA

CUSTOMER SERVICE REPRESENTATIVE

*************@*****.*** 070******** Lagos, Nigeria *************@*****.*** 1 / 1

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