Customer Service High School
Resume:
Shannon Lee
************@*****.***
* ******* ***** ***********, ** 29302
Summary A motivated administrative professional with a strong commitment to quality customer service coupled with superb communication skills. A wide variety of experiences in a medical office providing the opportunity to work in a fast-paced environment and to multitask while remaining efficient. Education Spartanburg Community College, Spartanburg, South Carolina Associate Degree in Medical Secretarial Science, Graduated May 1992 Spartanburg High School, Spartanburg, South Carolina High School Diploma, Graduated May 1987
Employment History Spartanburg Regional Medical Center, Spartanburg, South Carolina - Receptionist, January 2022-2025
Orthopedic Specialties, Spartanburg, South Carolina – Receptionist, October 2012-July 2021
Eastside Family Physicians, Spartanburg, South Carolina – Receptionist, May 2009-September 2012
Carolina Medical Affiliates, Spartanburg, South Carolina – Receptionist and Billing, December 2006-May 2009
Orthopedic Associates, Spartanburg, South Carolina – Receptionist, June 2002- November 2006
Orthopedic Surgery and Sports Medicine, Spartanburg, South Carolina – Receptionist, October 1995-June 2002
Foothills Allergy and Asthma, Spartanburg, South Carolina – Receptionist, June 1992-September 1995
Professional Skills Patient Check-in and Check-out Telephone Etiquette
Time Management
Patient Registration
Collection of and Balancing of Money Transactions
Insurance Claims and Billing Secondary Insurances
Professional Skills Call Center – Directing Calls to Appropriate Receptionist Patient Scheduling for Physicians
Insurance verification
Collections of Patient Payments
Document Scanning of Patient Information
Insurance precertification for Surgeries and Tests References Kay Powell, Mentor, - 864-***-****
Samantha Lee, Former Supervisor – 843-***-****
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