Customer Service Associate

Shelly Blackwell

Fort Worth, TX *****

******************@*****.***

+1-682-***-****

Professional Summary

Willing to relocate to: Euless, TX - Azle, TX - Bedford, TX Authorized to work in the US for any employer

Willing to relocate to: Euless, TX - Azle, TX - Bedford, TX Work Experience

Customer Service Associate

The Home Depot-Fort Worth, TX

August 2024 to Present

Purchases, returns, bill payments, online orders, order picking/staging, curb side deliveries. Answer in-bound phone calls

Drug GM Associate

Kroger-Euless, TX

November 2023 to March 2024

General merchandise associate

Apparel Sales Associate

Wal-Mart-Grapevine, TX

February 2023 to October 2023

Front End/customer service

Apparel associate

GM associate

Customer Service Associate

Walmart-Grapevine, TX

February 2022 to November 2022

• Assisted customers with a professional attitude

• Processed orders, exchanges, refunds and customer transactions

• Assisted customers with questions

• Kept records of customer complaints

•

• Handled billing issues and order inquiries

• Operated the cash drawer

• Took inventory

Retail Merchandiser

TNG Retail Services-Euless, TX

March 2021 to April 2022

• Set, stock, organize merchandise on the shelves

• Work in timely manner, as a team or individually Fuel Associate

Walmart Neighborhood Market-Richland Hills, TX

September 2020 to June 2021

Fuel station attendant/cashier

Sales Associate

Gene Harris Petroleum-Burleson, TX

April 2015 to August 2020

Fuel station attendant/cashier

Education

High school diploma or GED

Lamar High School - Arlington, TX

May 1996

Skills

• Customer Service

• English

• Merchandising

• Negotiation

• Planograms

• Communication skills

• Stocking

• Help Desk

• Leadership

• Schematics

• Time management

• Organizational skills

• Remodeling

• Cash Handling (10+ years)

Certifications and Licenses

Driver's License

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