Customer Service Data Entry

Adriana Pomin Costa

**************@*******.***

Cell 786-***-****

Miami, Florida 33174

Summary of Qualifications

Latin America trade experience, time management and multitasking skill. Good Sales performance, goal driven to reach high achievement. Computer software programs and fluency in using standard office software packages (MS Office: Word, Excel, and Outlook). Profoundly detailed and organized in approach to work and follow through. Highly motivated with strong ability to successfully work independently or as part of a team. Speaking and writing English, Portuguese and Spanish. Experience Centurion USA Corp. December 2015 until now Customer service, computer and clerical responsibilities. Organize documents and correspondence. Pic up and drop of merchandise.

Customer Service Department of Elections Miami Dade June 2014 November 2014

Data entry, responsible to all phone calls, assist costumer with their inquiries and concerns.

Customer Service HSBC Bank February 2012 – October 2012

(Randstad Staff- Temporary Job)

Responsible for all phone calls, and general help with clerical. Focus, organized with documents and deal with delicate situations on a fast environment. Collection Agent Federal Express -FEDEX January 2011 – September 2011

(Staffing Now- Temporary Job)

Responsible for all collections to Brazil territory sending E Tickets and Invoices and dealing prorogations.

Make proper arrangements with collections to solve any problems with past due customers. FEDEX Branch Manager’s Collection back up.

Secretary & Sales Assistant Witron CTI Corp. January 2009 – November 2009

Client prospection, clerical duties, introducing Company Brand and Products, providing constant support solution to new clients.

Sales Representative All Plus Corp October 2007 – March 2008 Inside sales Computer parts to Central and Latin America market, collections with past due customer selling and achieving a half million dollars in three months without any credit. Secretary Robot Turmix Inc June 2005 – January 2007 All duties from a secretary position include provide for all clients excellence in customer service and help with products demonstration in the Miami Branch and Collections in general to all US and Latin America.

Passenger Service Assistant Swiss Port USA (Varig – Mexicana) Jan 2003 – Jan 2004

Passenger’s assistance in general. Constant support providing excellence in service of all passengers complains and solving their problems.

EDUCATION

Universidade Católica de Petrópolis-Rio de Janeiro, Brazil Miami Dade College.

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