Team member

UNIQUE NWAHIRI

phone: 214-***-**** Email: **************@*****.***

Summary Overview

Accomplished and seasoned customer support with over 3 years of hands-on experience in providing exceptional service and solutions to customers. Good at leveraging strong interpersonal and communication skills to address customer inquiries, resolve issues, and ensure satisfaction. Showcased ability to handle complex problems with patience and diplomacy, consistently exceeding customer expectations. I possess product knowledge and technical expertise, enabling the ability of accurate and helpful information. I have a track record in managing high call volumes and maintaining a positive attitude in challenging situations. Committed team player with a proactive approach to problem solving and focusing on continuous improvement.

Skills/Qualifications

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Proactive, self directed and detail oriented Team work Increased customer retention by 20%Reduced fraudulent charges by 50%

• Proven skills in problem solving, project development, and team building.

• Good communication and effective customer service.

• Plan, organize and manage projects.

• Personable and persuasive in communication creatively with a diversity of people from all cultures and economic levels.

• Quick learner with good analytical and problem solving skills.

• Positive attitude.

• Conflict resolution.

Work Experience

Kystal Family psychiatry

• I checked patients vital signs, weight & height coupled with other things.

• I answer calls from people who want to book an appointment and I also transfer calls.

• I check in to know when patients are having their appointment.

• Work independently to accomplish assigned goals. Inktel Contact Center

Customer Support

• Managed inbound and outbound calls in a timely manner rating 30 –40 calls in a day.

• Respond promptly to customer inquiries via phone, email or chat.

• Developed and maintained positive customer relationships. Zinox Institute

Customer support

• Researched analyzed and solved problems.

• Team goal was hit every month.

• Participated in team meetings to reduce debt risk of merchants.

• Identified accounts with collection issues and worked with team on collecting bad debts from merchants. Volunteer Experience

• Non profit organisation.

• Feed the hungry conveyers.

Awards

• Employer of the month

• Best customer support for 3 consecutive months.

• Most dedicated staff on the team

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