Quality Assurance Specialist

**** * ******* ***, ******** CITY, USA, ***** •

********@***.*** • 512-***-****

JOANNA HOUSE

Quality Assurance Specialist

PROFESSIONAL SUMMARY

Quality Assurance Specialist with over 20 years of experience in software testing and quality assurance, leveraging expertise in exploratory testing, Oracle E-Business Suite, and test automation. Demonstrates a visionary approach in enhancing testing methodologies and collaborating with teams to drive innovation and efficiency in quality assurance processes. Committed to continuous improvement and staying ahead of industry trends to deliver exceptional results and support organizational goals. SKILLS

Oracle E-Business Suite (Skillful), cMRO+ (Skillful), SharePoint (Skillful), Test case creation (Expert), Exploratory testing (Expert), Test automation (Beginner), Quality assurance (Expert), Software testing (Expert), Process improvement (Expert), Documentation skills (Expert), User training (Expert), Data analysis (Experienced), System optimization (Experienced), Cross-functional collaboration (Expert), Analytical tools (Expert), Salesforce (Experienced). EMPLOYMENT HISTORY

QUALITY ASSURANCE SPECIALIST Mar 2018 - Nov 2024

SPARQ Oklahoma City

Implemented rigorous testing protocols, enhancing product quality and reducing defect rates. Collaborated with cross- functional teams to optimise QA processes.

Streamlined quality assurance procedures, resulting in faster product releases and improved customer satisfaction. Identified and resolved critical issues promptly.

Meticulously reviewed product specifications and test cases, ensuring comprehensive coverage. Maintained detailed documentation of testing processes and results.

Fostered strong partnerships with development and product teams, facilitating seamless communication and swift issue resolution. Contributed to product roadmap discussions. Conducted in-depth analysis of QA processes, identifying bottlenecks and implementing data-driven solutions to enhance efficiency and product quality.

Fostered strong inter-departmental relationships, facilitating seamless knowledge transfer and rapid issue resolution across development and product teams.

Spearheaded the implementation of continuous integration practices, leading to faster product releases and measurable improvements in customer satisfaction scores.

Developed comprehensive test plans and cases, ensuring thorough coverage of product specifications and maintaining meticulous documentation of QA processes.

MROI SYSTEM ANALYST Sep 2016 - Feb 2017

Global Consultant International Tinker Air Force Base SYSTEM ANALYST Oct 2012 - Jul 2016

ATC Drivetrain Oklahoma City

ADDITIONAL INFORMATION

SECURITY CLEARANCE

Public Trust

EDUCATION

N/A Aug 1980 - Jan 1984

Langston University Langston, OK

Developed operational plans using Oracle Suite for Air Force depot maintenance. Assessed cMRO+ setups, ensuring effective maintenance execution. Educated users on Master Data objects for workload management. Managed MROi OSF SharePoint, enhancing communication efficiency. Contributed to Contract Data Reporting List deliverables. Developed Operational Shop Familiarisation Plan for Air Force MROI using Oracle E-Business Suite. Assessed cMRO+ configuration, validated functionality, and verified legacy migration plans. Educated users on Master Data objects for new solution. Assisted with maintenance transactions in Oracle R12.2 cMRO+ environment. Managed MROi OSF SharePoint site.

Worked with end users to identify and resolve Doctrine/Policy issues. Contributed to OCM communication work products and CDRL deliverables. Facilitated smooth transition to new systems. Streamlined operational processes through effective system implementation. Improved user proficiency in new software, leading to enhanced productivity and reduced error rates. Proposed creative solutions for legacy system migration challenges. Developed user-friendly guides for complex Oracle E- Business Suite functionalities, simplifying adoption process. Optimised Air Force depot maintenance through Oracle Suite operational plans. Validated cMRO+ configurations, ensuring seamless legacy system migration and enhanced functionality. Streamlined operational processes via effective system implementation, leading to measurable improvements in productivity and significant reduction in error rates.

Partnered with end users to identify and resolve Doctrine/Policy issues, facilitating smooth transition to new systems and enhancing overall operational efficiency.

Spearheaded development of Operational Shop Familiarisation Plan, revolutionising Air Force MROI using Oracle E- Business Suite and driving long-term operational excellence. Reviewed test cases, enhancing quality and coverage, improving testing effectiveness. Conducted exploratory testing, identifying usability issues and edge cases. Collaborated on test automation, contributing to automated script creation. Maintained test environments, ensuring accurate reflection of production scenarios. Updated stakeholders on project status, ensuring transparency and informed decisions. Conducted comprehensive system analyses, identifying inefficiencies and proposing innovative solutions to streamline operations and enhance productivity

Fostered cross-functional partnerships, facilitating seamless communication between IT and business units to align system capabilities with organisational objectives

Spearheaded system optimisation initiatives, resulting in substantial improvements in processing speed and data accuracy Pioneered the implementation of cutting-edge analytical tools, revolutionising data interpretation and decision-making processes

Meticulously documented system architectures and processes, creating comprehensive guides that significantly reduced onboarding time for new team members

Conducted in-depth system analyses, identifying inefficiencies and proposing innovative solutions to streamline operations and boost productivity.

Led system optimisation initiatives, resulting in substantial improvements in processing speed and data accuracy, enhancing overall operational efficiency.

Implemented cutting-edge analytical tools, revolutionising data interpretation and decision-making processes across the organisation.

Meticulously documented system architectures and processes, creating comprehensive guides that significantly reduced onboarding time for new team members.

Contact this candidate