Customer Service Data Entry

MS

AMY SERAFIN

Phone: (***) *** - **** Email: **********@***.***

Address: **** *. ****** *****, ********, AZ 85304

Summary

I am flexible, reliable and possess excellent time management. I am a hard worker and adaptable to all challenging situations. Also able to apply my skills in customer service relations, exceptional data entry background, assist to resolve issues and win customer loyalty in a career-friendly environment with opportunity for advancement.

Skills

Proficient typing and 10 key

Data Entry

Microsoft Office skills

Inventory Management

ONE MAX

Detail Oriented

Strong Communication Skills

KIWI ESP and PCS

Factory Floor Feedback

JDE Purchase Order System

Work Experience

SR. ASST CUSTOMER SERVICE – SMURFIT WESTROCK – GLENDALE, AZ – OCT 2017 – PRESENT

Manage customer accounts on a daily basis. Inform customers of their orders due and build a strong relationship. Communicate information to leadership to ensure customer’s needs are aligned. Manage inventory movements to ensure customer demands are met. Escalate customer issues with quality and management. Partner with production, shipping, maintenance and planning teams to review production performance and identify opportunities to optimize functional effectiveness of the plant. Participate in daily production meetings to keep apprised of production status. Ability to work independently without supervision.

CUSTOMER SERVICE – CENVEO – PHOENIX, AZ – JULY 1997 – OCT 2017

Process and enter orders into each plant via ONE MAX System. Manage orders from start to finish. Provide current and updated pricing proposals to customers & potential clients. Respond to customer complaints and help resolve problems. Assist sales with quoting and customer’s concerns. Work diligently with each plant and outside vendor to follow each order through production, shipping and billing. Handle account adjustments and inventory control. Assist accounting with collections.

CUSTOMER SERVICE – KCOM CORP. DBA LIHUE MINI STORAGE – LIHUE HI- NOVEMBER 1995 – MAY 1997

Customer Service Rental of small and large self-storage. Managed the full-service copy section, which included blue print copying, color copying, collating, laminating & assisted local business with their business cards and envelopes.

CUSTOMER SERVICE / MANAGER – KAUAI VIDEO RENTALS- LIHUE HI-SEPTEMBER 1990-OCTOBER 1995

Store clerk/Manager. Ordered movies, video games, hire and train staff, made daily deposits, and filled-in for other Managers within the chain. Managed daily inventory of movies and games. Transferred the entire library from a manual system to Point Of Sale software.

Education

KAUAI HIGH SCHOOL – LIHUE HI – GRADUTATED 1991

References

AVAILABLE UPON REQUEST

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