Customer Service Data Entry
Resume:
Carol Azmy
***********@*****.***
(343) 548 - 4750
EDUCATION & TRAINING
ECE Education Current
Algonquin College, Nepean, ON
ECE Assistant & Placement at Confederation School
2024 - 2025
Continuing Education Centre
Pharmacy Assistant Diploma 2022
Algonquin Careers Academy, Ottawa, ON
Computer Programming 2021
Algonquin College, Nepean, ON
High School Diploma 2020
St. Joseph High School
SUMMARY OF QUALIFICATIONS
Over 6 years of experience in customer service, pharmacy assistance, and data entry.
Pharmacy Assistant Diploma from Algonquin Careers Academy and ongoing French Second Language studies at University Laval.
Bilingual in English and Arabic, with French Level L2 proficiency.
Proficient in Microsoft Office Suite (Excel, Word), Google Workspace, and Kroll software.
Recognized as Employee of the Month for outstanding customer service and sales at Costco.
Strong leadership and communication skills demonstrated through team training and supervision.
Extensive knowledge of regulatory practices, including certifications in WHMIS 2015 and First Aid CPR Level C AED.
WORK EXPERIENCE
CDS Sales Representative 2023-2024
Costco, Kanata, Ottawa, ON
Prepared and conducted food demonstrations in line with Costco’s procedures, maintaining safety, sanitation, and food integrity standards.
Effectively communicated with customers, providing information and addressing dietary concerns, enhancing customer satisfaction.
Trained and mentored new hires, emphasizing attention to detail and superior customer service.
Employee of the Month Awarded for exceptional customer service and sales performance.
Pharmacy Assistant 2022-2023
Shoppers Pharmacy, Ottawa, ON
Used Kroll software for accurate customer data entry and medication dispensing, ensuring compliance with standards.
Collaborated with pharmacists and assistants for precise medication preparation and distribution.
Managed prescription billing to insurance companies and offered financial guidance to customers.
Maintained meticulous attention to detail in pharmacy tasks.
Caregiver Service/COOP/VOLUNTEERING 2019-2020
Carleton Lodge Long Term Care, Ottawa, ON
Assisted residents with daily activities, promoting engagement in recreational events.
Supported residents during meals and organized appropriate activities to enhance their well-being.
Provided compassionate care, contributing to a positive and supportive environment.
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